Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Brenda Jorge

BOYNTON BEACH,FL

Summary

Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company, and employee needs.

Overview

3
3
years of professional experience

Work History

Shift Lead

Papa John's Pizza
Boynton, FL
06.2023 - 07.2025
  • Assisted in training new employees.
  • Managed inventory levels and restocked supplies as needed throughout the shift.
  • Communicated effectively with staff to resolve customer concerns promptly.
  • Supported management with daily reports on performance and staff activities.
  • Provided guidance and support to other team members as needed.
  • Maintained store appearance by cleaning, stocking shelves, and ensuring merchandise was properly displayed.
  • Handled cash register transactions accurately while providing excellent customer service.

Training Shift Leader

Tijuana Flats
Boca Raton, Florida
08.2022 - 05.2023
  • Prepared and assembled food items in compliance with health standards.
  • Maintained cleanliness of food preparation and serving areas throughout shifts.
  • Coordinated daily shift activities to ensure smooth workflow and efficient operations.
  • Supervised training sessions for new staff on operational procedures and safety protocols.

costumer service associate

Walgreens
Boca Raton, Florida
02.2022 - 07.2022
  • Assisted customers with inquiries about products and services.
  • Resolved issues through effective communication and problem-solving techniques.
  • Maintained knowledge of product features and promotions to assist customers.
  • Greeted customers and identified their needs.
  • Kept work area neat, clean, and well-stocked at all times.
  • Handled cash register operations accurately during peak times.

Education

Associate of Science - Psychology

Palm Beach State College
Lake Worth, FL
05-2027

Skills

  • Employee training
  • Customer service
  • Effective communication
  • Team building
  • Problem resolution
  • Time management
  • Conflict resolution
  • Staff development
  • Customer service focus
  • Staff motivation

Languages

Portuguese
Native/ Bilingual
Spanish
Limited
Italian
Elementary

References

References available upon request.

Timeline

Shift Lead

Papa John's Pizza
06.2023 - 07.2025

Training Shift Leader

Tijuana Flats
08.2022 - 05.2023

costumer service associate

Walgreens
02.2022 - 07.2022

Associate of Science - Psychology

Palm Beach State College

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