Joseph Colella
Pittsburgh,PA
Summary
Over 30 years of customer service experience in fast-paced environments, with a strong focus on operational management. Managed scheduling, inventory control, and daily revenue reporting, ensuring accurate financial oversight. Coordinated facility maintenance by liaising with vendors for essential services, including plumbing and electrical work. Demonstrated exceptional customer service skills while serving a diverse clientele, including international guests at high-profile events like the G7 meeting and presidential visits.
Overview
42
42
years of professional experience
Work History
Manager
Pittsburgh parking authority
Pittsburgh, Pennsylvania
07.1994 - 05.2025
- Managed daily operations of parking facilities and staff schedules.
- Coordinated maintenance and repairs for parking equipment and facilities.
- Implemented customer service training for team members to enhance guest experience.
- Oversaw compliance with local regulations and safety standards in all operations.
- Collaborated with city officials on transportation planning initiatives and projects.
- Conducted regular audits of parking revenue and equipment performance metrics.
- Facilitated communication between management, staff, and community stakeholders effectively.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
baker
Rosenblooms bakery
Pittsburgh, Pennsylvania
03.1990 - 06.1994
- Operated commercial baking equipment and ensured maintenance standards.
- Prepared a variety of breads, pastries, and cakes daily.
- Monitored oven temperatures and baking times for consistency.
- Maintained cleanliness and organization of the bakery workspace daily.
- Assisted in customer service by providing product knowledge and recommendations.
baker
Barkus bakery
Pittsburgh, Pennsylvania
04.1986 - 05.1990
- Prepared a variety of breads, pastries, and cakes daily.
- Managed inventory of baking supplies and ingredients efficiently.
- Operated commercial baking equipment and ensured maintenance standards.
- Monitored oven temperatures and baking times for consistency.
- Maintained cleanliness and organization of the bakery workspace daily.
- Cleaned work areas, utensils, equipment and surfaces between batches of products.
baker
Giant Eagle
Pittsburgh, Pennsylvania
07.1983 - 06.1986
- Prepared a variety of breads, pastries, and cakes daily.
- Operated commercial baking equipment and ensured maintenance standards.
- Collaborated with staff to create new seasonal recipes and offerings.
- Trained new bakers on techniques and safety procedures effectively.
- Monitored oven temperatures and baking times for consistency.
- Cleaned work areas, utensils, equipment and surfaces between batches of products.
Education
No Degree - Nursing
Community College of Allegheny County
Pittsburgh, PA01-1991
Bishop Boyle
Homestead, PA06-1982
Skills
- Customer service
- Conflict resolution
- Team collaboration
- Project management
- Equipment maintenance
- Effective communication
- Inventory management
- Training and development
- Regulatory compliance
- Refunds processing
- Research
- Payment processing
- Key holder experience
- Opening and closing accounts
- De-escalation techniques
- Multi-task management
- Money handling
- Critical thinking
- Complaint resolution
- Staff training
- Documentation
Timeline
Manager
Pittsburgh parking authority
07.1994 - 05.2025
baker
Rosenblooms bakery
03.1990 - 06.1994
baker
Barkus bakery
04.1986 - 05.1990
baker
Giant Eagle
07.1983 - 06.1986
No Degree - Nursing
Community College of Allegheny County
Bishop Boyle