Joseph Coleman
Oklahoma City,OK
Summary
Systematic Quality Assurance and Product professional with 20 years of IT experience. Proficient in implementing comprehensive quality management standards and testing frameworks across multiple industries, requiring technical and communicative skills at all levels. Successful at meeting long-term goals through high standards of daily production quality. Seeking a position that will utilize my experience and skill set with your company.
Overview
21
21
years of professional experience
2
2
Certificate
Work History
Senior Test Lead
QualiTest Group
11.2022 - 01.2024
- Test lead for a short-term enterprise scale retail PLM migration project from US Centric to EU Centric for the Tommy Hilfiger brand.
- Migration included PLM systems Centric along with over 20 third party vendors: SAP, Blue Yonder, Xstore, etc. o Managed overall test strategies and test implementation and planning for all teams involved in the migration.
- Designed, managed, and configured HP ALM test suites, test plans and test cases. Over 1,100 total tests created to fully cover the PLM migration test requirements.
- Led the collaboration of a test ‘war room’ to include multiple third-party test owners to perform live testing in order to push results amongst the various teams and stay on track.
- Provide prompt and accurate reports and test metrics daily using ALM and Grafana reporting.
- Led and managed all test processes and procedures for the Broadsign Digital Transit integration project with Outfront Media – a enterprise scale contract/proposal management system with integrations for digital/static outdoor adverts and various media types.
- Provided requirements analysis to transform the business needs into actionable test plans to drive overall quality for the transit project.
- Designed overall test strategies for all system, integration and end-to-end testing.
- Managed daily aspects of the test team with an intense focus for req analysis, designing and executing complex test case scenarios.
- Collaborated with development, BA’s and stakeholders regarding defect management and overall project statuses to drive the project forward.
- Performed system and integration testing using a variety of tools, QTest, Jira and Postman for a variety of interface testing.
Senior Quality Assurance Manager
MedUnison LLC
06.2013 - 08.2023
- Managing products and testing for a full scope SaaS electronic healthcare record system (EHR/EMR)
- Including full patient charting/demographics, orders, clinical notes, problems, meds, complex reporting, and auditing, etc
- Running an Agile team in an Azure DevOps CI/CD pipeline environment with 5 direct reports
- Lead all testing and management aspects of interface projects related to online pharmacies, lab test vendors, consult/referral clinics, patient intake/discharge, etc
- Deep understanding of healthcare specific technology, standards, regulations, codes, and concepts: HL7, XML, ICD-10, SnoMed, DSM 5, Medication Tiers, eMar, Medication interactions, Meaningful Use/CMS, HIPAA, Mental Health and Dental
- Created and implemented all QA policies, procedures, and best practices for Dev/QA
- Implemented test tools and related products to achieve quality readiness
- Designed and manage a Selenium Python test automation framework, 5+ years
- Maintaining approx
- 60% automated test plan coverage
- Created and manage performance testing framework w/ Load Runner (ANSI C)
- This resulted in faster user load times by 20%, reduction of system timeouts by nearly 70%
- Lead teams by writing and prioritizing sprint cycles and timelines, managing operation services, user stories and defects while keeping projects on track
- Routinely meet with executive leadership to provide detailed reporting metrics of short-term and long-term projects
- Consistently meet with external clients to discuss critical issues, new features, requirements, or provide EHR/EMR training services
- Hold 1-on-1 performance reviews to discuss KPI's with engineers while addressing mentoring and support improvement.
Sr. Quality Assurance Test Lead
WMS Gaming/Software Development Technologies
08.2008 - 06.2013
- Assessed existing QA policies and procedures for a large online casino account-based wagering/gaming system to provide solutions by implementing new methodologies and standards to meet company goals and objectives
- Operated in an Agile environment with reports up to 15 offshore engineers and 5 onshore engineers
- Managed projects using a variety of tools: Quality Center, QTP, Rally, Test Director, and Team Track
- 5+ years automation design with Quick Test Pro (QTP)
- 3+ years w/ Rally for manual test design, execution, defect management, and reporting metrics
- 60+% hands on w/ design and execution of Functional, System, Regression and UAT, etc
- Provide effective and detailed reporting metrics of various product statuses to executive leadership
- Designed requirements, specs, and training documentation in collaboration w/ development and product managers
- Routinely held 1-on-1 reviews with team addressing KPI's, roadblocks and improvement to mentoring/training.
Client Support Administrator
Leader Communications
09.2006 - 08.2008
- Performed technical support and DoD systems management for the United States Air Force - Air Logistics Complex (ALC) at Tinker Air Force base
- Produced expert level administration and support for multiple DoD database systems requiring detailed knowledge of a wide range of DoD security requirements
- Provided expert on-site and remote hardware and networking support for all ALC servers, client systems, plotters, and other peripherals for logistics command
- Analyzed, diagnosed, and remedied user complaints w/ all DoD software systems, client devices or peripherals
- Provided support and maintenance for DoD Exchange Server and Active Directory
- Subject matter expert for Remedy IT Service Management system for tracking all DoD IT issues and operation service requests
- Held a Secret Security Clearance as required by DoD.
Quality Assurance Specialist
A La Mode, Inc
07.2003 - 08.2006
- Implemented and designed test plans, test cases and QA processes for various real estate products including a home appraisal management system, mobile floor plan sketching app, a cloud-based website builder product, and an online file storage system
- Performed test execution across multiple products, reporting defects and collaborating with dev on resolutions
- Provided regular reports to team leadership using quality metrics and by consistently communicating problems and production deficiencies
- Subject matter expert for multiple products, providing onboarding training for approx
- 50-100 employees per year
- Collaborated with management to provide team training on improved processes with the creation and maintenance of QA methodology documentation
- Designed Microsoft VM testing framework for use by QA and Development.
Education
A.S. Information Technology -
Oklahoma State University
Okmulgee, OK05.2003
Skills
- Leading teams ensuring product quality
- Managing multiple SaaS products effectively
- Communicating at all levels: teams, executives, and stakeholders
- Automated, Performance, Manual Testing
- Test Planning, test design and management
- Risk and Mitigation Analysis
- Selenium, Python, JavaScript, LoadRunner, ANSI C, Sahi, SQL
- Azure DevOps/TFS, HP/Quality Center, Rally, Jira, Test Rail, Test Track, QTest, Visual Studio, PyCharm
- Interface Testing, HL7, XML, Postman
- UI/UX Design
- Subject Matter Expert/Trainer
Timeline
Senior Test Lead
QualiTest Group
11.2022 - 01.2024
Senior Quality Assurance Manager
MedUnison LLC
06.2013 - 08.2023
Sr. Quality Assurance Test Lead
WMS Gaming/Software Development Technologies
08.2008 - 06.2013
Client Support Administrator
Leader Communications
09.2006 - 08.2008
Quality Assurance Specialist
A La Mode, Inc
07.2003 - 08.2006
A.S. Information Technology -
Oklahoma State University
- CompTIA A+
- CompTIA Security+
Certification
- CompTIA A+
- CompTIA Security+
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