JOSEPH COLOMBO III
Cornwall-on-Hudson,NY
Summary
Boutique manager with a strong history of driving revenue growth at Breitling through effective KPI management and experiential selling. Achieved a 4.4% conversion rate by excelling in clienteling and relationship building. Proficient in Salesforce and team leadership, fostering high-performing teams to enhance client experiences and brand loyalty.
Overview
28
28
years of professional experience
Work History
Boutique Manager | Client Experience and Sales Leadership
Breitling
New York, USA
04.2022 - Current
- Lead the overall performance, client experience, and daily operations of a $3M luxury boutique business, ensuring consistent execution of Breitling Experience standards and exceptional service across every client touchpoint.
- Lead client development initiatives that expand boutique revenue through personalized outreach, private appointments, and long-term relationship management.
- Drive boutique revenue growth through a structured appointment-selling culture and disciplined CRM strategy, generating 40+ client appointments per month and producing 50% of boutique sales through scheduled client consultations.
- Increase client retention and repeat purchases through structured clienteling strategies including 1-day, 1-week, and 1-month personalized follow-ups, strengthening long-term client relationships.
- Led team development and performance coaching through Breitling Experience framework, enhancing discovery, storytelling, and emotional connection, resulting in boutique conversion increase from 1.9% to 4.4%.
- Implemented experiential selling techniques such as welcome rituals, lifestyle positioning, and curated trial-on experiences, raising average transaction value to $8,500.
- Monitor and act on key retail KPIs including traffic (500+ monthly visitors), outreach (400+ client contacts monthly), and appointments (40+), translating insights into targeted coaching and performance action plans.
- Recruit, onboard, and develop a team of five sales professionals, providing ongoing coaching, performance management, and leadership development while maintaining strong retention and internal growth within the boutique.
- Serve as regional team lead, supporting leadership alignment across boutiques and sharing best practices in clienteling strategy, appointment culture, and sales performance.
- Deliver private appointments and personalized luxury consultations for high-value clients, cultivating long-term relationships that drive repeat purchases and referral business.
- Guide clients through high-value luxury timepiece purchases ranging from $8,000 to $50,000+, delivering tailored consultations that highlight craftsmanship, heritage, and long-term value.
- Developed and managed high-value client portfolio through CRM-driven clienteling, generating repeat business via personalized outreach and relationship-focused selling.
- Selected to travel to multiple Breitling boutiques to train and mentor newly promoted managers, reinforcing brand standards, operational excellence, and clienteling strategies across the region.
General Manager
Cosimo's Restaurant Group
New Windsor, USA
03.2008 - 04.2022
- Built and led high-performing teams through hands-on coaching, service standards training, and leadership development.
- Directed operational and financial performance to improve guest experience and strengthen team leadership.
- Implemented guest-experience initiatives that increased repeat visitation and strengthened brand loyalty.
- Utilized performance metrics to streamline operations, optimize labor management, and maintain service consistency.
Independent Commodities Trader
New York, USA
05.1998 - 02.2008
- Managed client relationships and executed trades in fast-paced market environments, fostering trust and ensuring precision to meet client needs.
- Executed trades across multiple asset classes while managing financial risk.
- Analyzed market trends to inform trading strategies and investment decisions.
- Collaborated with analysts to evaluate investment opportunities and craft strategic trading plans, aligning market insights with client objectives.
- Enhanced negotiation and relationship-building skills through direct client engagement, strengthening partnerships and facilitating successful transactions.
Education
Bachelor of Science - Business Administration and Management
Concordia College
Bronxville, NYSkills
- Luxury Brand Management
- Experiential Selling
- KPI Management
- Merchandising Strategy
- Salesforce
- SalesApp
- POS and Reporting Systems
- Microsoft Excel
- Microsoft Word
- Microsoft PowerPoint
- Inventory Awareness
- Scheduling
Luxury Retail Expertise
- Luxury Client Experience
- High-Net-Worth Client Relationships
- Boutique Operations Leadership
- Clienteling and CRM Strategy
- Brand Storytelling
- Appointment-Based Selling
- Team Leadership and Talent Development
- Sales Performance and KPI Management
- Experiential Retail
- Luxury Client Events
Leadership Highlights
- Luxury retail leader managing a $3M boutique business, driving elevated client experience, operational excellence, and brand storytelling aligned with Breitling Experience standards.
- Increased boutique conversion from 1.9% to 4.4%, generating 40+ monthly client appointments and achieving an $8,500 average transaction value.
- Selected to travel to multiple Breitling boutiques to train and mentor newly promoted managers, reinforcing brand standards, operational excellence, and clienteling strategies across the region.
Timeline
Boutique Manager | Client Experience and Sales Leadership
Breitling
04.2022 - Current
General Manager
Cosimo's Restaurant Group
03.2008 - 04.2022
Independent Commodities Trader
05.1998 - 02.2008
Bachelor of Science - Business Administration and Management
Concordia College