Joseph Colon
Huntington Station,NY
Summary
Dedicated hospitality professional with a proven track record in customer service, strong multitasking abilities, and a team player attitude. Committed to enhancing guest experiences and driving operational efficiency.
Overview
11
11
years of professional experience
Work History
Bartender
Meadow Brook Club
Jericho, NY
05.2022 - Current
- Crafted signature cocktails and maintained high beverage quality standards.
- Provided exceptional customer service, enhancing guest experiences and satisfaction.
- Trained and mentored new bartenders on techniques and club policies.
- Implemented efficient bar workflows, improving service speed during peak hours.
- Developed strong relationships with regular patrons, fostering a loyal customer base.
- Served high customer volumes during special events.
- Enhanced dining experience, suggesting food and drink pairings that complemented menu offerings.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Assisted operations manager with planning of routine operations and special projects.
Supervisor/Head Waiter
7 Gerard
Huntington, NY
02.2019 - 08.2021
- Coordinated daily operations to optimize workflow efficiency within the team.
- Mentored junior staff, fostering skill development and enhancing team performance.
- Implemented process improvements that streamlined operations and reduced turnaround times.
- Managed inventory control systems to ensure accurate stock levels and timely replenishment.
- Collaborated with management to establish strategic goals and monitor progress towards objectives.
- Resolved operational issues promptly, minimizing disruptions to service delivery and productivity.
- Managed multiple tables efficiently, balancing guest needs and restaurant demands.
- Implemented upselling techniques, contributing to increased sales revenue for the establishment.
- Maintained cleanliness and organization of dining area, adhering to health and safety standards.
- Resolved customer complaints promptly, ensuring positive dining experiences and repeat business.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Served food and beverages promptly with focused attention to customer needs.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Waiter/Expeditor
The Catch
Anaheim, CA
03.2015 - 01.2018
- Delivered exceptional customer service in fast-paced dining environment.
- Managed food and beverage orders using POS system efficiently.
- Trained and mentored new staff on service protocols and menu knowledge.
- Ensured compliance with health and safety regulations during service operations.
- Collaborated with kitchen staff to streamline order delivery process.
- Resolved customer complaints promptly, enhancing guest satisfaction levels.
- Implemented best practices for table setting and cleanliness standards consistently.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Communicated with kitchen staff to enable accurate food preparation.
- Contributed to the restaurant's positive reputation by consistently delivering exceptional service and building rapport with regular patrons.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Promoted specials or upsold items to increase average check amount.
Education
Associate of Science - Criminal Justice
Suffolk County Community Colleg
Selden, NY07-2021
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Clear and effective communication
- Outgoing personality
- Responsible alcohol service
- Complex Problem-solving
- Suggestive selling
- Hospitality service expertise
- Drink preparation techniques
- Inventory
- Salesmanship
- Wine and liquor expertise
Timeline
Bartender
Meadow Brook Club
05.2022 - Current
Supervisor/Head Waiter
7 Gerard
02.2019 - 08.2021
Waiter/Expeditor
The Catch
03.2015 - 01.2018
Associate of Science - Criminal Justice
Suffolk County Community Colleg