Joseph Corona
Woodridge,IL
Summary
Positive and upbeat individual with enthusiasm for work and understanding of good customer service. Motivated to go above and beyond job requirements to satisfy customer needs, help team and meet business objectives.
Overview
6
6
years of professional experience
Work History
Field Service Technician
Plug Power
06.2023 - Current
- Responded quickly to emergency maintenance requests for timely on-call support.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Provided hands-on training to junior technicians, fostering a culture of continuous improvement within the team.
- Strengthened relationships with customers by understanding their needs and delivering tailored solutions that exceeded expectations.
- Reduced downtime with proactive identification of potential issues during regular site visits and routine inspections.
- Consistently exceeded performance targets set by management regarding quality assurance metrics.
Automotive Technician
D&M Corvette
11.2021 - 06.2023
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Checked brake systems and determined need of pad replacement, disc turning or other maintenance requirements.
- Utilized special alignment equipment and wheel-balancing machines to align wheels, axles, frames and steering mechanisms of automobiles.
- Tore down, repaired and rebuilt faulty assemblies such as power systems, steering systems and linkages.
- Tuned automotive systems and components to optimize functionality and prolong life of each piece.
Equipment Technician
Vision Integrated Graphics
10.2019 - 12.2021
- Understood and read technical manuals and blueprints.
- Troubleshoot equipment failures and solved problems to restore functionality.
- Maintained documentation of equipment maintenance tasks, new installations and repair procedures.
- Evaluated facilities equipment and interpreted data.
Automotive Service Technician
Pep Boys Automotive
12.2020 - 11.2021
- Kept equipment in good working order by following operating instructions, troubleshooting breakdowns, and maintaining supplies.
- Aligned systems with manufacturer specifications through skilled calibration.
- Located and removed defective parts for skilled adjustment, repair or replacement.
- Completed thorough inspections of vehicles to evaluate damages and develop repair plans.
Education
High School Diploma -
Downers Grove South
Downers Grove, IL06.2019
Skills
- Effective problem-resolution skills
- Enthusiastic demeanor
- Emergency repair services
- Electrical systems
- System installation
- Diagnostic testing
- Mechanical aptitude
- Teamwork and coordination
- Customer service
- Troubleshooting and repair
- Courteous and professional
Timeline
Field Service Technician
Plug Power
06.2023 - Current
Automotive Technician
D&M Corvette
11.2021 - 06.2023
Automotive Service Technician
Pep Boys Automotive
12.2020 - 11.2021
Equipment Technician
Vision Integrated Graphics
10.2019 - 12.2021
High School Diploma -
Downers Grove South
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