Summary
Overview
Work History
Education
Skills
References
Timeline
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Brenden Barnett

Kingston

Summary

Field Service Technician with expertise in diagnosing, repairing, and optimizing diverse equipment. Proven troubleshooting skills and strong customer service orientation contribute to enhanced machine functionality and increased client satisfaction. Experience in minimizing downtime through efficient service delivery. Recognized for punctuality and commitment to delivering exceptional customer experiences.

Overview

5
5
years of professional experience

Work History

Field Service Technician

Eclipse Gaming Systems
Duluth
08.2023 - Current
  • Installed and removed slot machines from casinos, ensuring compliance with regulations.
  • Performed software upgrades and conversions to enhance system functionality.
  • Troubleshot issues with Class II gaming servers and machines to minimize downtime.
  • Resolved software compatibility issues between player tracking systems and slot machines.
  • Maintained a professional image to effectively represent Eclipse in all interactions.
  • Managed local and out-of-state sites, achieving over 98% EGM uptime.
  • Conducted regular maintenance checks to ensure optimal machine performance.
  • Collaborated with slot departments local to the site to streamline remote troubleshooting.

Slot Service

Choctaw Casino & Resort - Durant
Durant
01.2022 - 08.2023
  • Installed and removed slot machines from gaming floor.
  • Tested gaming software prior to release, ensuring functionality and compliance.
  • Performed preventative maintenance on player tracking systems to enhance reliability.
  • Troubleshot back-of-house network issues related to slot machines.
  • Created and updated maps of VLAN layouts on casino floor for accurate representation.

VIP Representative

Choctaw Casino & Resort - Durant
Durant
10.2021 - 12.2021
  • Provided basic information about the venue and assisted with ticketing inquiries.
  • Ensured all VIP requests were met in a timely manner, including providing directions to locations throughout the facility.
  • Assisted in troubleshooting guest issues that arose during events or performances.

Hotel Maintenance

Choctaw Casino & Resort - Durant
Durant
01.2021 - 10.2021
  • Maintained optimal operational condition of hotel rooms for guest satisfaction.
  • Troubleshot and resolved TV and phone issues efficiently.
  • Addressed HVAC, plumbing, and electrical problems promptly.
  • Collaborated with front desk team to uphold high standards of service.

Drop Attendant

Choctaw Casino & Resort - Durant
Durant
07.2020 - 12.2020
  • Executed removal of cash boxes from slot machines to enhance security protocols.
  • Maintained operational status of drop carts, ensuring efficient cash handling processes.
  • Conducted preventative maintenance on card readers to minimize downtime and maximize functionality.

Education

High School Diploma -

Colbert Public Schools
Colbert, OK
05-2020

General Automotive Maintenance - Automotive Technologies

Kiamichi Technology Center
Durant, OK
05-2020

Skills

  • Equipment maintenance and repair
  • Software and network troubleshooting
  • System upgrades and installations
  • Regulatory compliance
  • Preventative maintenance strategies
  • Customer service excellence
  • Team collaboration
  • Problem solving skills
  • Effective communication abilities
  • Attention to detail
  • Time management expertise
  • Technical support services
  • Positive attitude and work ethic
  • Relationship building skills
  • Hand tools and power tools proficiency
  • Fault diagnosis and resolution
  • Work order management and prioritization
  • Field production experience
  • Mechanical knowledge and background
  • Device installation and maintenance

References

References available upon request.

Timeline

Field Service Technician

Eclipse Gaming Systems
08.2023 - Current

Slot Service

Choctaw Casino & Resort - Durant
01.2022 - 08.2023

VIP Representative

Choctaw Casino & Resort - Durant
10.2021 - 12.2021

Hotel Maintenance

Choctaw Casino & Resort - Durant
01.2021 - 10.2021

Drop Attendant

Choctaw Casino & Resort - Durant
07.2020 - 12.2020

High School Diploma -

Colbert Public Schools

General Automotive Maintenance - Automotive Technologies

Kiamichi Technology Center

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Brenden Barnett