Montgomery Sonobe
Field Service Technician
San Jose,CA
Summary
Dynamic Field Service Technician with proven expertise at Technical Safety Services, excelling in diagnostics and troubleshooting. Adept at enhancing customer satisfaction through effective communication and problem-solving. Recognized for maintaining high-quality standards in equipment maintenance and delivering exceptional technical support, ensuring optimal functionality and performance in all service engagements.
Overview
9
9
years of professional experience
Work History
Field Service Technician
Technical Safety Services
Sunnyvale, CA
07.2024 - Current
- Provided technical support to customers via phone and email, resolving issues efficiently.
- Troubleshot malfunctions and diagnosed issues for swift equipment servicing.
- Performed on-site installations, routine maintenance, and minor repairs on systems.
- Maintained accurate customer records and updated software applications as necessary.
- Ran tests on repaired machinery to ensure proper functionality and performance.
- Coordinated repair and maintenance plans with colleagues ahead of scheduled projects.
- Conducted inspections of equipment for preventive and emergency maintenance needs.
- Prepared detailed reports documenting service activities on each job site.
HVAC-R Service Technician
Silicon Valley Mechanical
San Jose, CA
09.2023 - 02.2024
- Performed preventative maintenance on HVAC-R systems, such as cleaning, adjusting, and replacing parts.
- Tested components of heating and cooling systems using specialized tools and equipment.
- Diagnosed problems with HVAC-R systems to determine necessary repairs or replacements.
Maintenance Technician
One Toyota of Oakland
Oakland
10.2020 - 08.2021
- Performed general maintenance on customer vehicles and ensured safety measures were used by the rest of the maintenance team.
Ramp Agent
Southwest Airlines
San Jose, United States
02.2022 - 03.2023
- Delivered passenger luggage to claim area and unloaded luggage onto conveyor system in baggage claim
- Operated tractors, tow bars, belt loaders and baggage carts to manage ground support
- Attended to special handling instructions for luggage and cargo
- Safeguarded customer baggage, air cargo and airmail to reduce loss or theft
- Informed supervision of needs and problems in assigned areas
- Collected and loaded mail and carefully handled loading and unloading of live animals
- Wing-walk aircraft in and out of gate
- Marshal aircraft into gate
- Operate pushback vehicle to maneuver aircraft out of gate
- Partake responsibility of emergency protocols in emergency situations.
Car Porter
Serramonte Subaru
Colma
11.2018 - 04.2019
- Led team of porters to guarantee customer satisfaction including timely arrival and courtesy cleaning
- Assisted technicians and service advisors to help carry out tasks.
Food Courier
DoorDash
San Jose
04.2019 - 12.2024
- Confirmed orders with patrons and distributed meals to appropriate guests efficiently.
- Addressed guest inquiries about menu items, ingredients, and preparation methods.
- Maintained professionalism during order delivery to ensure customer satisfaction.
- Utilized strong organizational skills to manage high-volume service periods without compromising quality.
Amazon Delivery Associate
Deliverimates
Milpitas
10.2021 - 01.2022
- Delivered packages to customers' doors and collected payments upon delivery.
- Tracked mileage, fuel usage, and delivery instructions for accurate reporting.
- Lifted heavy loads using hand cart and pallet jack to ensure efficient deliveries.
- Conducted routine safety checks on vehicles prior to operation.
- Scanned delivery confirmations to verify receipt by clients.
- Reviewed orders for completeness and confirmed proper invoicing before delivery.
- Researched optimal routes to ensure on-time deliveries while avoiding traffic.
- Maintained communication with dispatch teams to update customers on delivery status.
Barista
Zocalo Coffehouse
San Leandro
02.2020 - 03.2020
- Maintained clean and sanitized workstation and complied with health and safety guidelines
- Made and served specialty coffee and tea beverages and carried out customer requests.
Dog Handler
Dog Time! Stay and Play
San Leandro
06.2016 - 03.2018
- Performed tasks of a dog handler including monitoring, cleaning, entertaining, and training dogs
- Watched over 20-40 dogs at a time, each day.
Education
Bachelor of Science - Mechanical Engineering
San Francisco State University
06-2026
Skills
- Diagnostics and troubleshooting
- Customer support and service
- Team building and collaboration
- Company planning and strategy
- Technical support and maintenance
- Effective communication
- Adaptability and flexibility
- Critical thinking and analysis
- Equipment maintenance and repair
- Project management and execution
- Problem solving and resolution
- Data analysis and interpretation
- HVAC systems expertise
- Mechanical aptitude and skills
- Field service experience and knowledge
- Professionalism in service delivery
- Teamwork and cooperation
- Quality assurance testing methodologies
- Machinery operation proficiency
Affiliations
- Restoring and working on project cars at home, and for friends and family.
- Volunteering as a co-coach for high school golf teams.
Languages
English
Proficient (C2)
C2
Japanese
Intermediate (B1)
B1
French
Intermediate (B1)
B1
Work Preference
Work Type
Full TimeWork Location
On-SiteImportant To Me
Career advancementCompany CultureWork-life balancePaid time offHealthcare benefitsPaid sick leave401k matchStock Options / Equity / Profit SharingFlexible work hoursQuote
Effort will not betray you | 努力は裏切らない | Doryoku wa uragiranai
Common Japanese proverb
Software
Solid Works
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Interests
Cars
Golf
Musical Instruments
Hiking
Traveling
Aviation
Timeline
Field Service Technician
Technical Safety Services
07.2024 - Current
HVAC-R Service Technician
Silicon Valley Mechanical
09.2023 - 02.2024
Ramp Agent
Southwest Airlines
02.2022 - 03.2023
Amazon Delivery Associate
Deliverimates
10.2021 - 01.2022
Maintenance Technician
One Toyota of Oakland
10.2020 - 08.2021
Barista
Zocalo Coffehouse
02.2020 - 03.2020
Food Courier
DoorDash
04.2019 - 12.2024
Car Porter
Serramonte Subaru
11.2018 - 04.2019
Dog Handler
Dog Time! Stay and Play
06.2016 - 03.2018
Bachelor of Science - Mechanical Engineering
San Francisco State University
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