Joseph Cothern
Oklahoma City,OK
Summary
Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals.
Overview
2026
2026
years of professional experience
Work History
Service Route Representative
Battery Service Solutions
2016 - Current
- Deliver AAA batteries to clubs and fixed sites across Oklahoma and Kansas, ensuring timely and accurate fulfillment of orders
- Manage warehouse operations, including ordering, storing, and preparing inventory for shipment
- Analyze data and generate reports on inventory, consignment, warranties, and adjudication to support decision-making and operational efficiency
- Provide operational support to the Manager on a weekly basis due to remote management structure
- Collaborate with clubs and mobile repair facilities to resolve inventory and consignment discrepancies promptly
- Implement various initiatives to help underperforming sites improve sales performance and operational standards
- Increased customer volume and production levels through consistent dedication and strong work ethic
- Maintained a high level of customer service and effectively resolves conflicts with minimal managerial intervention
- Decreased customer dissatisfaction by providing on-time or ahead of schedule delivery.
Route Specialist
The Icee Company
2010 - 2016
- Properly processed all sales transactions, achieving high levels of account growth and retention via quality deliverables.
- Immediately addressed problems with customers to promote speedy resolution.
- Determined best routes for driving to customer sites, accounting for such factors as weather and road construction.
- Developed and implemented promotional strategies to boost sales and customer loyalty.
- Boosted revenues by upselling and cross-selling products to new and established customers.
- Trained on sales and account management practices to reduce process lags and enhance performance, efficiency and profitability.
- Trained and mentored new personnel hired to fulfill various roles.
Outside Sales Representative
The Florida Times-union
2000 - 2010
- Prospected and conducted face-to-face sales calls with business executives and directors throughout assigned territory.
- Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
- Established new accounts through cold calling and personal visits to potential customers.
- Contacted new and existing customers to discuss ways to meet needs through specific products and services.
- Built strong client rapport to establish diversified network of connections.
- Developed and implemented sales strategies to increase revenue.
- Exceeded monthly sales targets and quotas consistently.
- Maintained current knowledge of evolving changes in marketplace.
Education
High School Diploma -
West Meadows Christian Academy
Jacksonville, FL01-1991
Skills
- Conflict resolution
- Visual merchandising
- Effective communication
- Service oriented
- Client account management
- Exceptional customer service
- Outgoing personality
- Problem-solving
- Sales goals attainment
- Goal oriented
- Record keeping
- Multi-tasking strength
- Written and oral communication skills
Timeline
Service Route Representative
Battery Service Solutions
2016 - Current
Route Specialist
The Icee Company
2010 - 2016
Outside Sales Representative
The Florida Times-union
2000 - 2010
High School Diploma -
West Meadows Christian Academy