Joseph Cotton
Panda Express
Fort Worth,TX
1
Language
1
Certification
7
years of professional experience
Results-driven individual who has advanced communication skills and hands-on experience in customer service, retail, food handling, and inventory management.
Work History
Cook/Prep Cook
1 Year 2 Months- Cross-Functional Adaptability: Demonstrating total role flexibility by working across all kitchen and service positions to fill operational gaps during short-staffed shifts.
- High-Stress Execution: Thriving in a fast-paced, high-stress kitchen environment, delivering fast order turnaround times without sacrificing food quality or safety standards.
- Staff Training: Training new team members on food safety, station setup, and proper recipes.
- Multi-Station Operations: Simultaneously operating multiple high-volume stations—including wok cook, and prep in order to maintain seamless kitchen flow during peak rushes.
Sales Associate/Appointment Scheduler
1 Year 7 Months- Phone Support & Scheduling: Answered customer calls to troubleshoot pool and water quality issues remotely, accurately scheduling repair appointments and quote consultations around client availability.
- Inventory & Logistics: Received and unloaded freight shipments, verifying inventory counts and stocking sales floor displays to maintain optimal stock levels and visual appeal.
- Safety Education: Educated customers on the proper handling, dosage, and storage of hazardous pool chemicals and equipment, prioritizing home safety while helping them maintain clear, balanced water.
Gardener
3 Years 2 Months- Logistics & Material Prep: Loaded truck and trailer with specified plants and landscaping materials daily, verifying order matched design plans before driving to customer sites.
- Design Execution: Followed landscape designer plans for precise on-site installations, accurately planting trees, shrubs, and flowers according to customer specifications given to designer
- On-Site Safety & Equipment: Safely operated vehicles, trailers, and landscaping tools while maintaining a clean, secure work area on customer properties.
- Customer Education: Instructed homeowners on proper watering and maintenance requirements to ensure optimal plant health and lawn appearance.
Crew Member/Cashier
1 Year 3 Months- Customer Experience & Retention: Delivered fast, friendly service in a high-volume environment to ensure customer satisfaction.
- POS & Cash Management: Operated cash registers with speed and accuracy, balancing drawers daily with zero discrepancies.
- Team Operations & Safety: Collaborated with team members to prepare fresh food items strictly following quality, portioning, and food safety standards.
Education
Diploma
Skills
Food handling
Cashiering
Stocking
Problem resolution
Scheduling
Food safety practices
Training
Customer service
Phone etiquette
Problem resolutions
Certification
- Food Handlers Certification
- June 2025 - June 2028
LANGUAGES
English
Timeline
Cook/Prep Cook
Panda Express
06.2025 - CurrentRead More
Sales Associate/Appointment Scheduler
Poolwerx
11.2023 - 06.2025Read More
Gardener
Marshall Grain Company
09.2020 - 11.2023Read More
Crew Member/Cashier
Wendy’s
06.2019 - 09.2020Read More
Birdville High School
Diploma
Read More