Joseph Covington
Manhattan
Summary
Well-qualified Customer Service / Team Representative with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers, and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
8
8
years of professional experience
Work History
Licensed Real Estate Salesperson
Self Employed - BOND New York Properties, LLC
04.2022 - Current
- Represent buyers, sellers, and renters in residential and commercial real estate transactions across all five boroughs of New York City
- Conduct market analysis to determine property value, competitive pricing strategies, and investment opportunities
- Schedule, coordinate, and host property showings and open houses
- Guide clients through every stage of the real estate process, from pre-approval and property search to closing
- Prepare and negotiate purchase agreements, leases, and contracts in compliance with New York real estate laws
- Collaborate with attorneys, mortgage brokers, inspectors, and title companies to facilitate smooth transactions
- Leverage MLS, StreetEasy, and REBNY tools to list properties and research inventory
- Develop and implement strategic marketing campaigns including digital ads, social media content, email outreach, and professional photography
- Maintain CRM systems to track client communications, leads, and follow-ups
- Provide neighborhood expertise, including school districts, local amenities, transit options, and market trends
- Stay current with NYC real estate regulations, fair housing laws, and continuing education requirements
- Offer staging and design advice to prepare listings for maximum market appeal
- Build a strong referral network and client base through relationship-building, client service, and community engagement
- Train and mentor new agents through team workshops, onboarding programs, and one-on-one coaching sessions
- Support agent development by offering real-time guidance, accountability tools, and personalized growth strategies
Rental Agent Manager / Agent Training
REAL NY Properties, LLC
04.2020 - 03.2022
- Oversee daily operations of rental listings and agent activity across multiple boroughs in New York City
- Manage a portfolio of rental units, ensuring timely updates, pricing strategies, and marketing initiatives
- Coordinate and schedule showings, open houses, and listing launches across various neighborhoods
- Train and develop rental agents through structured onboarding, hands-on shadowing, and one-on-one coaching
- Lead weekly training sessions and workshops focused on compliance, market updates, client service, and sales strategies
- Provide ongoing support to agents, addressing questions, resolving issues, and offering performance feedback
- Plan and execute company events, including recruitment mixers, educational seminars, and recognition gatherings
- Command team-wide projects such as quarterly goal initiatives, leasing contests, and neighborhood-focused campaigns
- Ensure all documentation, leases, applications, and disclosures are in compliance with NYC rental regulations and fair housing laws
- Utilize CRM platforms and listing databases (REBNY, StreetEasy, MLS) to track agent performance and client interactions
- Maintain scheduling systems for office coverage, agent assignments, and project timelines
- Analyze market trends and internal data to improve performance, set rental targets, and optimize team operations
- Serve as a liaison between agents, property owners, and management to streamline communication and operations
General Manger
The Upsider Renteraunt
04.2017 - 03.2019
- Executed budget implementations, employee reviews, training programs, schedules, and contract negotiations.
- Fostered a positive work environment, resulting in high employee satisfaction among team members.
- Developed strategies that increased sales and profitability across diverse business areas.
- Cultivated strong relationships with clients, vendors, and partners to enhance loyalty and long-term success.
- Hiring and Training for new employees and ongoing trainings for food handling and new protocol for service details.
- Tech Support for all Point of Sales systems.
- Maintain Inventory and cost evaluations.
- Events Booking , Scheduling, and Menu/ Beverage Design.
Education
Certified Master Practioner of NLP - Neuro-Linguistic Programming (NLP)
Transform Destiny
Salt Lake City, UT 08-2023
Bachelor of Arts - Cinematography / Business Minor
Brooklyn College
Brooklyn, NY05-2008
Skills
- Highly disciplined and reliable; consistently shows up prepared and on time
- Solutions-oriented with a proactive mindset toward overcoming challenges
- Technically savvy and tenacious in learning, applying, and mastering new tools
- Open-minded and eager to continuously learn, grow, and adapt
- Self-motivated and thrives in independent contractor or autonomous roles
- Exceptionally organized, detail-oriented, and efficient in time and task management
- Strong interpersonal skills; able to build rapport quickly and maintain lasting relationships
- Calm under pressure with the ability to offer clear, actionable solutions in high-stress situations
- Natural leader and communicator in crisis or complex problem-solving scenarios
- Brings a positive attitude and sense of fun to all projects and team environments
Timeline
Licensed Real Estate Salesperson
Self Employed - BOND New York Properties, LLC
04.2022 - Current
Rental Agent Manager / Agent Training
REAL NY Properties, LLC
04.2020 - 03.2022
General Manger
The Upsider Renteraunt
04.2017 - 03.2019
Certified Master Practioner of NLP - Neuro-Linguistic Programming (NLP)
Transform Destiny
Bachelor of Arts - Cinematography / Business Minor
Brooklyn College
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