Joseph Cox
Dayton
Summary
Dynamic professional with a proven track record in customer service and conflict resolution, honed at companies like Uhaul Moving And Storage. Excelled in enhancing customer satisfaction and loyalty through active listening and critical thinking. Skilled in data entry and adept at managing high-stress situations, consistently delivering solutions that drive company success.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Advanced Auto Parts
01.2023 - 03.2024
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Owner/Operator
Cox Landscaping
01.2019 - 03.2024
Metal Fabricator
La Z Boy
01.2023 - 03.2023
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
Customer Service Representative
Uhaul Moving And Storage
03.2022 - 03.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Customer relations
- Call center experience
- Computer proficiency
- Conflict resolution
- Complaint handling
- Payment processing
- Client relations
Timeline
Customer Service Representative
Advanced Auto Parts
01.2023 - 03.2024
Metal Fabricator
La Z Boy
01.2023 - 03.2023
Customer Service Representative
Uhaul Moving And Storage
03.2022 - 03.2023
Owner/Operator
Cox Landscaping
01.2019 - 03.2024
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