Joseph C. Sadlier
Cable,USA
Summary
Dynamic customer service professional with a proven track record at PNC Healthcare, excelling in data processing and relationship management. Recognized for delivering exceptional support and achieving top performance ratings. Proficient in CRM software, demonstrating strong communication skills and a commitment to quality in fast-paced environments.
Overview
22
22
years of professional experience
Work History
Customer Service Specialist
PNC Healthcare
Miamisburg, OH
09.2012 - Current
- Provided customer service calls (Inbound and Outbound) on PNC Healthcare policies and inquires on healthcare services
- Data processing for information handled in calls and also through insurance policy issues
- Earned top level for customer service specialist with years of top quality
Loan Processor 3
Assurant Solutions
Springfield, OH
09.2003 - 09.2012
- Provided telephone and online customer service/support to real estate agents and home owners averaging over 20 calls/internet inquiries daily.
- Gained recognition by supervisory staff for quality customer service demonstrating excellent people skills in working with the public.
- Consistently earned high marks on performance reviews and audits for accuracy and quality.
- Innate ability to learn and master new concepts as well as expertise in working with various software programs.
Education
High School -
Catholic Central High School
Springfield, OH01.1999
Skills
- Customer service
- Data processing
- Insurance verification
- CRM software
- Call center operations
- Relationship management
References
- Harold Travis, Honda, 937-797-4415, PNC Healthcare
- Glenn Lapp, Honda, 937-465-6199, 7619 Game Farm Road, West Liberty, OH, 43357
Timeline
Customer Service Specialist
PNC Healthcare
09.2012 - Current
Loan Processor 3
Assurant Solutions
09.2003 - 09.2012
High School -
Catholic Central High School
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