Margaret Cummings
Brookville,OH
Summary
I am seeking an opportunity that offers me an opportunity to showcase my skills and abilities, on a person and professionakl level.
Overview
10
10
years of professional experience
Work History
Front Desk Associate
Dayton Physicians Network
Englewood, OH
02.2023 - Current
- Maintained cleanliness and organization of front desk area.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Customer Service Representative
Dayton Optometric Center
Dayton, Ohio
06.2022 - 08.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Corporate Collections
Staffmark/Hobart Services
04.2022 - 06.2022
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Processed payments and applied to customer balances.
Collections Specialist
Revco Solutions
Dayton, Ohio
07.2015 - 03.2021
- Negotiated to collect balance in full.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Processed payments and applied to customer balances.
- Counseled debtors on payment options and arranged installment agreements.
Education
Medical Assisting - Medical Assisting
Institute Of Medical And Dental Technology
Cincinnati, OH01.1988
Skills
- Self-Motivated
- Data Entry
- Critical Thinking
- Dependable and Responsible
- Good Telephone Etiquette
Timeline
Front Desk Associate
Dayton Physicians Network
02.2023 - Current
Customer Service Representative
Dayton Optometric Center
06.2022 - 08.2022
Corporate Collections
Staffmark/Hobart Services
04.2022 - 06.2022
Collections Specialist
Revco Solutions
07.2015 - 03.2021
Medical Assisting - Medical Assisting
Institute Of Medical And Dental Technology