Joseph D'Angelo
Fayetteville,NC
Summary
Dynamic Operations Manager focused on driving profitability through strategic improvements in operational efficiency and supply chain performance. Successfully implemented training programs that enhanced team productivity and elevated customer service standards, contributing to significant cost reductions and timely project completions.
Overview
1
1
Language
34
34
years of professional experience
Work History
Director of Business Operations
Ross Furniture Logistics
Miami, FL
03.2016 - 05.2026
- Developed and implemented strategies to improve operational efficiency, reduce costs and increase profitability.
- Developed strategies to optimize supply chain performance and mitigate risks.
- Streamlined logistics processes to enhance operational efficiency and reduce delays.
- Oversaw inventory management systems to maintain accurate stock levels and organization.
- Managed financial budgets and allocated resources to align with organizational objectives.
- Managed cross-functional teams to coordinate project timelines and resource allocation.
- Worked collaboratively with other departments to coordinate activities that impacted operations.
- Collaborated with suppliers to ensure timely delivery of furniture products and materials.
- Led initiatives to enhance customer satisfaction through improved service delivery standards.
- Implemented training programs for staff on best practices in warehouse operations.
Business Operations Manager
Tui Lifestyle
Hollywood, FL
03.2010 - 03.2016
- Managed departmental budget policies, hiring strategies, and scheduling to optimize operations.
- Forecasted manpower requirements based on workload and company targets.
- Coordinated cross-departmental teams to meet project objectives and ensure timely delivery.
- Provided project leadership through oversight, management, delegation, and coordination with partners.
- Implemented policy changes that improved operational processes and reduced unnecessary costs.
- Produced daily delivery reports to track logistics movements and inform revenue analysis.
- Liaised with local vendors to ensure product quality met company standards and timelines.
Senior Home Inspector
Unique Installations
07.2005 - 03.2010
- Coordinated daily schedules with clients and realtors to ensure seamless operations.
- Conducted thorough inspections of residential properties for safety and compliance standards.
- Performed detailed inspections of properties and components to identify potential issues.
- Ensured compliance with Florida home assistance regulations throughout inspections.
- Produced comprehensive reports detailing inspection findings and actionable recommendations for homeowners.
- Presented organized inspection data in graphs, charts, tables, and written reports to facilitate client understanding.
- Collaborated with homeowners to explain inspection results and processes.
Operations Manager
Unique Installations
Doral, FL
07.2005 - 03.2010
- Managed operational activities to optimize resource allocation and reduce delays in service delivery.
- Coordinated team schedules and assignments to optimize resource allocation.
- Oversaw daily operations to ensure efficient workflows and compliance with process.
- Coordinated installations, deliveries, and customer service to improve client satisfaction and streamline operations.
- Implemented safety protocols to ensure workplace safety and meet compliance standards.
- Established project control procedures, including forecasts and cash flow projections.
Lead Home Installation Technician
Luminaire Inc
Miami, FL
08.1997 - 06.2005
- Delivered and installed furniture, lighting, and artwork to enhance customer environments.
- Assisted in training new technicians on installation procedures and best practices.
- Tested completed installations to verify functionality and compatibility with other devices.
- Conducted system tests to ensure proper functionality and performance.
- Collaborated with team members to troubleshoot installation issues effectively.
- Addressed customer complaints regarding installation issues promptly to enhance satisfaction.
- Resolved customer concerns promptly, demonstrating empathy and problem-solving skills.
- Coordinated customer service and administrative tasks to streamline issue resolution.
- Performed quality control inspections on outgoing shipments to ensure adherence to standards.
- Trained new hires in departmental processes and customer service standards.
- Provided feedback to supervisors regarding any potential problems encountered during installations or repairs.
- Trained end-users on how to operate their newly installed systems properly.
Lead Home Delivery Technician
Best Buy Corporation
Miami, FL
01.1995 - 07.1997
- As a home delivery technician with Best Buy Corporation my duties were to quantity verify all merchandise to be loaded for the days route, quality control inspect all items for damage, and load the truck in order of delivery.
- Contacted clients regarding delivery schedules for the day's route; deliver items to the client's residence.
- Verified delivery items against shipping manifests and invoice receipts, ensuring accuracy and accountability.
- Collaborated with warehouse teams to coordinate efficient delivery logistics.
- Communicated effectively with dispatch personnel regarding route changes or special instructions.
- Performed daily vehicle safety inspections and documented results.
- Conducted monthly inventory cycle counts in distribution center warehouse to ensure accurate stock levels.
Shipping & Receiving Specialist
Door Store Furniture Inventory
Miami, FL
03.1992 - 01.1995
- My duties as a receiving specialist at Door Store Furniture were to receive all inbound containers, count verify all merchandise according to the shipping manifest, tag and stock all items in the racking system.
- Received and inspected incoming furniture shipments for quality assurance.
- Monitored quality control standards for receiving operations, ensuring compliance and maintaining product integrity.
- Conducted monthly inventory cycle counts and tracked outbound merchandise for shuttle runs to retail stores, ensuring accurate inventory management.
- Coordinated with vendors to schedule timely shipments and deliveries.
- Provided assistance in resolving any issues related to incorrect shipments received or missing items from an order.
- Implemented lead changes to enhance production control systems and standard operating procedures, optimizing workflow efficiency.
Education
American Home Inspector Training Institute
Coconut Creek, FL04-2005
High School Diploma - General Studies
Hialeah Senior High School
Hialeah, FL06-1989
Skills
- Supply chain optimization
- Logistics management
- Inventory management
- Budget management
- Project management
- Process improvement
- Productivity optimization
- Vendor negotiation
- Personnel management
- Time management
- Effective problem solving
- Strategic development
- Relationship management
Languages
Spanish
Native/ Bilingual
Timeline
Director of Business Operations
Ross Furniture Logistics
03.2016 - 05.2026
Business Operations Manager
Tui Lifestyle
03.2010 - 03.2016
Senior Home Inspector
Unique Installations
07.2005 - 03.2010
Operations Manager
Unique Installations
07.2005 - 03.2010
Lead Home Installation Technician
Luminaire Inc
08.1997 - 06.2005
Lead Home Delivery Technician
Best Buy Corporation
01.1995 - 07.1997
Shipping & Receiving Specialist
Door Store Furniture Inventory
03.1992 - 01.1995
American Home Inspector Training Institute
High School Diploma - General Studies
Hialeah Senior High School