Joseph DaVall
Glen Burnie,MD
Summary
Branch Manager with exceptional drive and dedication to accomplishing business objectives and exceeding customer expectations. 30+ year history of success in Banking.
Talented Branch Manager successful in managing highly effective teams with focus on account service and retention. Detail-oriented financial professional with 30 years of industry experience.
Persuasive communicator with proactive approach to resolving account and customer service issues.
Enthusiastic Branch Manager experienced in leading branch staff to exceed sales goals while delivering excellent customer service. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
35
35
years of professional experience
Work History
Assistant Branch Manager
Sandy Spring Bank
Gaithersburg, MD
10.2021 - Current
- Grew business banking relationships through proactive outreach.
- Established and built customer relationships through targeted outreach and initiatives.
- Supported outside sales force in servicing and obtaining new business.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Assigned duties to employees and examined work for accuracy, neatness and timeliness.
- Verified cash by balancing cash drawers and maintaining cash count records.
- Supervised 6 branch team members and provided management with suggestions regarding performance assessments.
Branch Manager
Members First Of Maryland FCU
Dundalk, MD
08.2018 - 10.2021
- Managed and inspired team members to perform to full potential, driving branch profitability.
- Assigned duties to employees and examined work for accuracy, neatness and timeliness.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Disciplined employees to encourage compliance with company policies and procedures.
- Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
- Increased efficiency and drove branch revenue by optimizing daily operations.
- Grew business banking relationships through proactive outreach.
Branch Manager
SunTrust
Annapolis, MD
07.2017 - 08.2018
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Trained employees on additional job positions to maintain coverage of roles.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Monitored staff performance and addressed issues.
Branch Manager
PNC Bank
Timonium, MD
02.2016 - 06.2017
- Established new accounts and serviced existing accounts maintaining professional relationships.
- Developed and implemented new sales strategies to update product lines.
- Prepared sales production reports for senior management.
- Reduced process gaps by hiring, supervising and coaching employees on sales strategies and protocols, optimizing performance, growth and profitability.
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
Branch Manager
United Bank
Tysons Corner, VA
07.2000 - 01.2016
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Recruited and hired qualified candidates to fill open positions.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
- Conducted quality, timely performance feedback and performance appraisals.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
- Communicated company directives and programs to associates and ensured all follow-up items were completed accurately and timely.
- Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures and controls.
- Developed and implemented appropriate plans to resolve unfavorable trends and enhance sales.
Branch Manager
Adams National Bank
Washington, DC
05.1998 - 06.2000
- Engaged with existing and potential clients to gain insight into needs.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Recruited, hired and trained crew members on application of projects, customer relations and customer service.
- Established and maintained positive working relationships with community organizations, acting as corporate representative at meetings and events.
- Motivated and evaluated personnel for performance improvement and goal achievement.
- Connected with clients and developed strategies to achieve sales and customer service goals.
Branch Manager
Bank of America
McLean, VA
05.1989 - 05.1998
- Tracked monthly sales to generate reports for business development planning.
- Maintained professional network of potential clients and business opportunities.
- Resolved customer complaints regarding sales and service.
- Coached, developed and motivated team to achieve revenue goals.
- Maintained adequate staffing to meet objectives within budget.
- Minimized staff turnover through appropriate selection, orientation and training.
- Monitored staff performance and addressed issues.
Education
Accounting and Business Management
University of Maryland - College Park
College Park, MDSkills
- Customer Service
- Banking Products and Services
- Expert in Risk Management
- Sound Judgment
Timeline
Assistant Branch Manager
Sandy Spring Bank
10.2021 - Current
Branch Manager
Members First Of Maryland FCU
08.2018 - 10.2021
Branch Manager
SunTrust
07.2017 - 08.2018
Branch Manager
PNC Bank
02.2016 - 06.2017
Branch Manager
United Bank
07.2000 - 01.2016
Branch Manager
Adams National Bank
05.1998 - 06.2000
Branch Manager
Bank of America
05.1989 - 05.1998
Accounting and Business Management
University of Maryland - College Park
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