Joseph Davies
Lawrence,KS
Summary
Dynamic customer service professional with a proven track record at Target, excelling in active listening and critical thinking. Enhanced customer satisfaction through efficient issue resolution and accurate transaction processing. Recognized for training new staff and maintaining precise inventory records, contributing to a seamless shopping experience.
Overview
19
19
years of professional experience
Work History
Customer Service Representative
Target
Lawrence, KS
06.2013 - Current
- Assisted customers with product inquiries and resolved issues efficiently.
- Processed transactions accurately using point-of-sale systems.
- Maintained knowledge of current promotions and store policies to enhance customer experience.
- Collaborated with team members to ensure smooth operations during peak hours.
- Contributed to inventory management by conducting regular stock checks and organizing products effectively.
Customer Service Cashier
Circle K
Page, AZ
02.2007 - 05.2013
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries, enhancing overall satisfaction.
- Maintained accurate cash drawer balances through diligent record-keeping.
- Trained new cashiers on operational procedures and customer service standards.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Operated cash register to record transactions accurately and efficiently.
- Participated in regular inventory counts, ensuring accuracy in store stock levels.
Education
High School Diploma -
Buckeye Union High W
Buckeye, AZ05.2003
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
Timeline
Customer Service Representative
Target
06.2013 - Current
Customer Service Cashier
Circle K
02.2007 - 05.2013
High School Diploma -
Buckeye Union High W