Joseph Dawson
Manager/Trainer
Sicklerville ,NJ
Summary
Results-driven in communication, training, and development, organization of time and resources.
Overview
14
14
years of professional experience
Work History
Restaurant Operations Manager
Ciconte's Restaurant Group
Swedesboro
09.2025 - 01.2026
- Delegated tasks to staff, establishing clear priorities and performance goals.
- Coached team members on strategies to enhance performance and customer relations.
- Provided leadership and mentoring to new hires on various company programs.
- Gathered guest feedback on food quality and service to resolve issues promptly.
- Addressed customer complaints efficiently while ensuring high-quality service delivery.
- Implemented feedback mechanisms to continuously enhance dining experiences and service quality.
- Maintained cleanliness and organization of food and beverage areas to uphold quality standards.
- Monitored inventory levels to ensure adequate supply while minimizing waste.
Fulfillment Training Manager
Amazon
Dallas
03.2012 - 04.2022
- Mentored team members to achieve success and career advancement within department and organization.
- Coordinated with managers to identify skill gaps and implement targeted training programs.
- Designed and organized training schedules for new and existing employees to improve performance.
- Conducted assessments to evaluate skill gaps of current personnel.
- Monitored trainee progress through feedback from managers and supervisors.
- Evaluated training effectiveness using surveys, focus groups, and relevant metrics.
- Identified areas for improvement in existing training methods and procedures.
- Facilitated training sessions for new hires to ensure smooth onboarding.
Education
Associate of Science - Management / Logistics
Union University
Barbourville, KY05-1980
Skills
- Task delegation
- Customer feedback management
- Performance coaching
- Inventory management
- Service quality improvement
- Relationship management
Timeline
Restaurant Operations Manager
Ciconte's Restaurant Group
09.2025 - 01.2026
Fulfillment Training Manager
Amazon
03.2012 - 04.2022
Associate of Science - Management / Logistics
Union University