Joseph Decoteau
Springfield,MA
Summary
Full-Service Computer Technician handles everything from PC onboarding through maintenance and repair to secure decommissioning services. Carefully protects sensitive data integrity. Holistic provider of exceptional PC repair and data management services.
To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
18
18
years of professional experience
Work History
Desktop Support Technician
TEKsystems / Umass Memorial Health Center
Worcester, MA
03.2021 - Current
- Upgrades and moves for the entire environment
- Deployment and support of end user Laptops, Desktops, and Printers
- Infoblox
- Imprivata Admin
- Service Now Ticket and Inventory Management
- Active Directory
- Ivanti-Landesk Imaging and resource management
- Checkpoint Security Endpoint
FIELD SYSTEMS TECHNICIAN
H&R BLOCK
, MA
10.2003 - 01.2022
- Complete hardware and software setup and breakdown of offices
- Supported IT end-user concerns using troubleshooting and root cause analysis to resolve issues.
- Updated hardware and software platforms by implementing automation and efficiency improvements.
- Delivered professional persona and attitude when dealing with unhappy or irate individuals.
CUSTOMER ENGINEER
NCR
09.2019 - 02.2021
- Hardware break/fix for POS, Self-checkout, and ATM at customer sites
- Delivered exceptionally high level of professionalism and support to each customer, upholding company's commitment to service.
Desktop Support Technician
TEKsystems / Umass Memorial Health Center
Worcester, MA
03.2019 - 08.2019
- Windows 10 update for UMASS MEMORIAL HEALTH CENTER
- Updated asset management system to reflect work performed, monitored daily activity, installed and maintained PC hardware and handled other administrative duties.
- Configured hardware, devices and software to set up work stations for employees.
Deployment Technician
INSIGHT GLOBAL / Albertsons Grocery
Worcester, MA
01.2018 - 04.2018
- Removal and installation of POS and office PC's for Albertsons / Shaws grocery chain.
Desktop Support Technician
INSIGHT GLOBAL
Worcester, MA
05.2017 - 12.2017
- Deployment of Epic EHR for Umass Memorial Health Center
- Install and configure HP and Lenovo PCs
- Install software
- Support during Epic EHR Go Live
- support post Go Live stabilization
- support using Service Now ticketing system
SYSTEM SUPPORT REPRESENTATIVE
IBM
09.2007 - 06.2012
- Onsite hardware suppport
- Point of Sale systems
- IBM System X and Blade Centers
- Cisco
- Nettap Storage
- Self checkout machines
- Maintained servers and systems to keep networks fully operational during peak periods.
Education
Associate of Science - Computer Engineering Technology
Springfield Technical Community College
Springfield, MA 06.1998 - 09.2003
Skills
Support Ticket System Management
undefinedTimeline
Desktop Support Technician
TEKsystems / Umass Memorial Health Center
03.2021 - Current
CUSTOMER ENGINEER
NCR
09.2019 - 02.2021
Desktop Support Technician
TEKsystems / Umass Memorial Health Center
03.2019 - 08.2019
Deployment Technician
INSIGHT GLOBAL / Albertsons Grocery
01.2018 - 04.2018
Desktop Support Technician
INSIGHT GLOBAL
05.2017 - 12.2017
SYSTEM SUPPORT REPRESENTATIVE
IBM
09.2007 - 06.2012
FIELD SYSTEMS TECHNICIAN
H&R BLOCK
10.2003 - 01.2022
Associate of Science - Computer Engineering Technology
Springfield Technical Community College
06.1998 - 09.2003
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