Joseph Degrado
Olympia,WA
Summary
Personable and dedicated Customer Service Representative with extensive experience in the Call Center industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing business. Offers skill with CRM systems paired with outstanding active listening and maintaining abilities.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Symetra Financial Center
08.2019 - 03.2020
- Processed customer service orders promptly to increase customer satisfaction.
- Delivered prompt service to prioritize customer needs.
- Handled customer inquiries and suggestions courteously and professionally.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Maintained up-to-date knowledge of product and service changes.
Customer Service Representative
Booking.Com
05.2015 - 07.2019
- Recommended, selected and helped customers wit all their hotel needs
- Attended 2 team meetings each month to voice concerns and offer feedback to other team members that were struggling to keep their numbers up
- Balanced the needs of multiple customers simultaneously in a fast-paced environment
- Educated customers on special ricing opportunities and company offering
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices
Education
High School Diploma -
Cedar Park Christian School
Mountlake Terrace, WABBA - Business Management
American InterContinental University
Schaumburg, IL12.2024
Skills
- Microsoft PowerPoint
- Customer Relations
- Active Listening
- Retail Sales Customer Service
- Microsoft Word
- Microsoft Excel
- Managing Multiple Tasks
- Critical Thinking
- Customer Relationship Management
- Problem-Solving Ability
- Conflict Mediation
- Computer Proficiency
Timeline
Customer Service Representative
Symetra Financial Center
08.2019 - 03.2020
Customer Service Representative
Booking.Com
05.2015 - 07.2019
High School Diploma -
Cedar Park Christian School
BBA - Business Management
American InterContinental University
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