Joseph Dodd
Publix
Titusville,FL
5
years of professional experience
Dependable and adaptable professional with extensive experience in customer service and cash handling. Recognized for delivering exceptional support and implementing effective solutions that align with company policies and enhance customer satisfaction. Showing up every day with the drive to so better and be greater.
Work History
Customer Service Office Staff Member
4 Years 11 Months- Led customer service team to enhance overall satisfaction and loyalty.
- Developed training programs to improve staff performance and service quality.
- Implemented process improvements that increased operational efficiency across departments.
- Demonstrated exceptional problem-solving abilities in navigating challenging customer scenarios and finding solutions that met their needs as well as aligned with company policies.
- Managed daily cash office operations, including balancing registers, preparing bank deposits, and reconciling financial reports with a high degree of accuracy.
- Handled confidential financial information with professionalism and discretion.
Education
High School Diploma
- Autodesk Certified User (ACU) – AutoCAD
- Autodesk Certified User (ACU) – Revit
- Autodesk Certified User (ACU) – Inventor
- Certified SOLIDWORKS Associate (CSWA)
Skills
Cash handling
Customer service
Customer satisfaction
Accuracy
Cash office management
Financial reporting
Time management
Multitasking
Dependability
Change Management
Interests
Surfing
Playing Sports
Gym Workouts
Engineering
Video Gaming
3D Printing
Timeline
Customer Service Office Staff Member
Publix
09.2021 - CurrentRead More
Space Coast Jr/Sr High
High School Diploma
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