Joseph Dragon
Metairie,LA
Summary
Dedicated, hard-working, and goal oriented individual, with 8 years of sales, and hospitality experience. Able to operate under pressure and perform efficient and high quality work. Willing and motivated to learn and gain knowledge from new experiences and a different field of work. Currently enrolled at SNHU pursuing an IT degree, as well as working to obtain both CompTIA A+, and CompTIA Secuirty+ certifications.
Overview
8
8
years of professional experience
Work History
Bartender
Bull Dog Mid-city
New Orleans, LA
09.2023 - Current
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Followed safety protocols while handling sharp tools or dangerous chemicals.
- Processed payments accurately and efficiently with POS system.
- Remained calm and poised during busy periods, promoting great customer service to guests.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Trained new bartenders on drink preparation and upselling techniques.
Server
TasteBuds MGMT
New Orleans, LA
02.2016 - Current
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Greeted customers, answered questions and recommended specials to increase profits.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Assisted in training new servers.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Monitored bar inventory levels, ordered supplies, and maintained cleanliness of all glassware.
- Worked in close collaboration with team members to ensure customers received high-quality service.
Route Assistant
Southern Eagle Sales and Service
New Orleans, LA
07.2021 - 02.2022
- Recorded deliveries and daily sales transactions.
- Adhered to all applicable safety standards while on the road or at customer sites.
- Checked invoices against items loaded for accuracy prior to departure.
- Assisted in the loading and unloading of goods onto delivery trucks.
- Followed designated routes and schedules as assigned by supervisor.
- Reviewed lists of station drops, dealers or customers, loading trucks with appropriate deliverables.
- Collected money, provided change and recorded transactions on receipts.
Summer Camp Director
St. Martin Episcopal School
New Orleans, LA
06.2018 - 08.2019
- Resolved conflicts between staff members or between staff and campers in a timely manner.
- Maintained and reviewed records and evaluations of staff, programs and related infrastructure.
- Identified optimal curricula to fulfill camp requirements.
- Administered first aid in emergency situations.
- Set up schedules to take advantage of instructor and staff strengths and training while optimizing coverage.
- Maintained a safe environment for campers by enforcing rules and regulations.
- Supervised daily operations of the summer camp program.
Education
Some College (No Degree) - Information Technology
Southern New Hampshire University
Hooksett, NHSkills
- Food Preparation
- Menu Memorization
- Payment Processing
- Health Codes Compliance
- Basic Accounting
- Marketing and Sales Experience
- Outstanding Customer Service
- Team Training and Development
- Service-Oriented Mindset
- New Hire Training
- Sales Expertise
- Courteous
- Engaging Personality
- Customer Service
- Excellent Judgment
- Point of Sale Systems
- Outgoing Personality
- Organizational Ability
- Staff Management
- Ordering Procedures
References
References available upon request.
Timeline
Bartender
Bull Dog Mid-city
09.2023 - Current
Route Assistant
Southern Eagle Sales and Service
07.2021 - 02.2022
Summer Camp Director
St. Martin Episcopal School
06.2018 - 08.2019
Server
TasteBuds MGMT
02.2016 - Current
Some College (No Degree) - Information Technology
Southern New Hampshire University
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