Joseph Drezdon
Brown Deer
Summary
Resourceful Manager offering history of success coordinating and monitoring operations. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Service Manager
Riverside Automotive
06.1990 - Current
- Oversee a staff of Automotive Technicians
- Delegated work orders to appropriate staff to perform work as contracted
- Resolved customer complaints in professional and timely manner.
- Hired, trained and supervised team of service staff members to meet business goals.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Monitored service staff performance and provided feedback for improvement.
- Met with customers to discuss service needs and offer available solutions.
- Monitored inventory levels and placed orders to replenish stock.
- Maintained records of service transactions and customer feedback for future reference.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Implemented strategies to increase customer service satisfaction ratings.
- Negotiated with vendors to secure best prices for parts and supplies.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Education
High School Diploma -
Pulaski High School
Milwaukee, WI06.1989
Skills
- Business Development
- Time Management
- Quality Assurance
- Technical Support
- Coaching and Mentorship
- Staff Management
- Critical Thinking
- Employee Supervision
- Quality Control
- Task Delegation
- Honest and Trustworthy
- Staff Motivation
- Supply Ordering
- Service Scheduling
- Reliable and Responsible
- Multitasking and Organization
- Team Leadership
- Workflow Management
- Mechanical Diagnostics
- ASE Certification
- Customer Service Management
- Job Assignments
Certification
- State of Wisconsin - CFC Refridgerant Recovery License
- Member of ASE
- Lead Business to receive "Best of Milwaukee Award" for 4 of the last 6 years
Timeline
Service Manager
Riverside Automotive
06.1990 - Current
High School Diploma -
Pulaski High School
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