Joseph Dukeman
Jackson Heights ,NY
Summary
Bilingual and fluent in English and Spanish. Skilled Community Liaison Worker Levell II passionate about positively impacting programs and helping participants by providing expert support. Familiar with health education and always looking for ways to improve operations and personalize assistance. Well-organized and resourceful with detail-oriented and conscientious approach.
Overview
5
5
years of professional experience
Work History
Coomunity Liaison Wrkr Lvl II
New York City Health And Hospitals
Elmhurst, NY
04.2020 - Current
- Networked with local organizations, leaders and consumers, resulting in establishment of new and lasting partnerships and relationships.
- Communicated with members to assess concerns or current issues and identify corrective measures.
- Work directly with social work and assist medical staff to coordinate patients services and care plan.
- Accompany patients/clients to medical appointment or other social services that require accompaniment or assistance.
- Connect patients/clients with access to resources including but not limited to health insurance, food, housing, social, and legal services.
- Health Educator.
- Outreach lost to care patients and report monthly findings to Performance Improvement Committee.
Member Experience Manager
MetroPlus Health Plan
New York, NY
09.2016 - 10.2019
- Developed specific products and services in alignment with individual needs, requirements and specifications to promote program growth and retention.
- Maintained accurate and current customer data with manual forms processing and digital information updates.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
- Defined clear targets and objectives and communicated to other team members.
- Developed and administered project budgets.
- Engaged prospects and customers through educational seminars and workshops.
- Designed and developed Health & Wellness Centers for various NYC Hospitals.
- 2017 MetroPlus Employee of The Year.
Education
Bachelor of Science - Health Administration
Berkeley College
New York, NY06.2015
Skills
- Cross-Departmental Agency Collaboration
- Fundraising Coordination
- Patient and Family Liaison
- Quality Patient Care
- Conducting Home Visits
- Social Services Application Assistance
- Maintaining Updated Records
- Service Referrals
- Patient Relationships
- ESHARE, Epic, Microsoft Word and Excel
- Health Care System
- Health Education
Timeline
Coomunity Liaison Wrkr Lvl II
New York City Health And Hospitals
04.2020 - Current
Member Experience Manager
MetroPlus Health Plan
09.2016 - 10.2019
Bachelor of Science - Health Administration
Berkeley College
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