Joseph Duncan
Wesley Chapel,Florida
Summary
Practiced troubleshooter with excellent diagnostics and repair abilities, strong attention to detail and methodical approach. Expert Ovrc and Control4 user. Boosts dealer and client experience by thoroughly evaluating and correcting different hardware and software issues.
Overview
11
11
years of professional experience
Work History
Technical Support Specialist
Parasol
05.2022 - Current
- Ability to troubleshoot and diagnose complex hardware and software issues remotely.
- Proficient in providing support using remote access tools such as Ovrc and Streem
- Exemplary customer service and communication skills, with the ability to explain technical issues in an understandable way
- Experience in using Zendesk ticketing system to track and manage customer support cases
- Excellent problem solving skills pertaining issues with Control4, Crestron, Savant, and RTI systems.
Home Automation Technician and Programmer
Tampa Bay Electronic Systems
11.2015 - 04.2022
- Installed home automation systems in customers homes, including wiring, programming, and troubleshooting
- Developed and programmed custom automation systems for customers, utilizing a variety of home automation platforms and software (Mainly Ovrc and Control4)
- Performed regular maintenance checks on home automation systems to ensure they were running properly
- Assisted with the development of new home automation products and services
Audio Video Technician
The Theater Doctor
10.2012 - 11.2015
- Installed and maintained audio and video equipment in commercial and residential settings
- Assisted customers with audio and video system usage
- Delivered customer support and services for audio and video systems
Education
GED -
Wiregrass Ranch High School Adult Education
Wesley Chapel, FL08.2012
Skills
- Remote Diagnostics
- Customer Experience Management
- Technical Troubleshooting
- User Training
- Accurate Documentation
- Remote Support
Timeline
Technical Support Specialist
Parasol
05.2022 - Current
Home Automation Technician and Programmer
Tampa Bay Electronic Systems
11.2015 - 04.2022
Audio Video Technician
The Theater Doctor
10.2012 - 11.2015
GED -
Wiregrass Ranch High School Adult Education
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