Joseph Dunlap
Bell Forklift Inc.
Port Huron,MI
1
Certification
28
years of professional experience
Professional technician with strong mechanical and diagnostic skills, prepared to excel in a management position. Proven ability to work collaboratively with teams, ensuring reliable and timely service. Adaptable to changing needs, focusing on delivering optimal results and customer satisfaction. Proficient in problem-solving, with keen eye for safety, efficiency, and team building.
Work History
Road Service Technician
13 Years 10 Months- Troubleshot electrical systems efficiently using diagnostic tools, ultimately restoring functionality more quickly for clients.
- Collaborated with dispatch team to ensure timely arrival at job sites, minimizing customer wait times.
- Minimized downtime for fleet clients through rapid diagnosis, repair, or replacement of faulty components as necessary.
- Improved vehicle uptime by promptly diagnosing and repairing various mechanical issues.
- Performed regular maintenance tasks for optimal vehicle performance and longevity.
- Maintained detailed records of all services performed, ensuring accurate billing and warranty claims processing.
- Upheld company reputation by adhering to strict quality standards during all repair work.
- Contributed to a positive work environment by maintaining clean and organized service vehicles and equipment.
- Enhanced safety by conducting thorough inspections of vehicles before and after service appointments.
- Educated customers on proper forklift care, resulting in fewer repeat issues and increased trust in services provided.
Brick Mason/Team Lead
2 Years- Mixed mortar to lay bricks, stones and concrete sidewalks.
- Repaired damaged masonry structures to restore their functionality and appearance without compromising structural integrity or historical value.
- Skillfully used power tools such as pneumatic hammers, trowels, and grinders for efficient material shaping and surface finishing tasks.
- Read work orders and design drawings to determine work requirements and sequence of tasks.
- Streamlined project completion with efficient task delegation among team members based on individual strengths and expertise.
- Collaborated with architects and general contractors to ensure cohesive project execution from initial planning to final inspection.
- Improved worksite organization by keeping tools, equipment, and materials clean and orderly, reducing the risk of accidents or delays.
- Trained apprentice masons in proper techniques and best practices to maintain a skilled workforce within the company.
- Worked closely with clients throughout project duration to ensure their vision was accurately realized and address any concerns or changes that arose in realtime.
Senior Service Guard
7 Years 2 Months- Supervised 16 Service Guards per shift, at 6 seperate facilities across the Metro Detroit area, Macomb, Oakland, and St. Clair Counties.
- Provided detailed shift reports to Department Management verbally and in writing.
- Circulated among visitors, patrons, and employees to preserve order and protect property.
- Performed initial input of payroll for all shifts.
- Filled all overtime needed for vacation and sick call coverage.
- Attended grievance hearings for any union disputes.
- Familiarized myself with all aspects of union contract terms and labor laws to avoid any potential disputes.
- Filled in post coverage for all breaks and lunch periods.
- Performed all aspects of scheduling for guards and posts.
- Distribution of payroll checks on payday.
Service Guard
7 Months- Completed detailed reports on daily activities, incidents, or irregularities observed during shift hours.
- Assisted in emergency situations by remaining calm under pressure, following established protocols, and providing support to first responders.
- Responded quickly to alarms or other emergencies while coordinating with local law enforcement when necessary for swift resolution of incidents.
- Upheld a professional appearance and demeanor while on duty, projecting authority and confidence to deter potential threats and instill trust in clients.
- Patrolled and monitored premises in company vehicle and by foot.
- Detected potential threats by closely observing behaviors, identifying suspicious activities, and promptly reporting incidents to supervisors or law enforcement.
- Enhanced security measures by conducting thorough patrols, monitoring CCTV systems, and maintaining a strong presence in designated areas.
Heavy Wheel Vehicle Mechanic
3 Years 9 Months- Completed Basic Training and Mechanic School in the top 10% of both courses.
- Enhanced vehicle performance by conducting comprehensive maintenance and repair tasks on various types of wheel vehicles.
- Utilized advanced diagnostic equipment to quickly pinpoint issues, reducing time spent on trial-and-error troubleshooting methods.
- Reduced downtime for key vehicles with proactive preventative maintenance strategies.
- Performed thorough inspections on wheel vehicles, identifying potential issues before they escalated into costly repairs or accidents.
- Completed the U.S. Army PLDC school (Primary Leadership Development Course), and was on the list for Promotion to Sergeant.
Education
High School Diploma
- Relevant Coursework: Completed High School Small Engine Vocational Course
Skills
10 Years of Supervisory/Management Experience
Toyota Certified Trainer
Customer service
Time management
Decision-making
Verbal and written communication
Complex Problem-solving
Staff training and development
Documentation and reporting
Relationship building
Certification
- Certified Toyota Technician
- Toyota Master Technician-Silver
- Toyota Certified Trainer
- City of Detroit Management Academy
- Primary Leadership Development Course (U.S. Army)
Timeline
Road Service Technician
Bell Forklift Inc.
10.2012 - CurrentRead More
Brick Mason/Team Lead
TKO Home Maintinence
08.2010 - 08.2012Read More
Senior Service Guard
City of Detroit Water and Sewerage Department
05.2003 - 07.2010Read More
Service Guard
City of Detroit Water and Sewerage Department
10.2002 - 05.2003Read More
Heavy Wheel Vehicle Mechanic
U.S. Army Active Duty
07.1998 - 04.2002Read More
C.E. Ellison High School
High School Diploma
Read More