Joseph Durden
Lakeland,FL
Summary
Fiber Network Technician with expertise in installing, repairing, and activating residential and business fiber optic services. Delivered effective communication and customer support while maintaining safe job site practices and accurate work order updates. Resolved complex path and placement issues through collaboration with construction and engineering teams, enhancing service reliability and customer satisfaction.
Overview
2027
2027
years of professional experience
Work History
Fiber Network Technician
Frontier Communications
Lakeland, FL
03.2005 - Current
- Installed and repaired fiber optic drops for Frontier Communications residential customers.
- Tested optical signals with OTDR, power meter, and fusion splicing tools.
- Traced and isolated network faults across aerial, underground, and buried lines.
- Repaired broken fibers using specialized tools and techniques such as fusion splicing.
- Set up service for customers by installing, connecting, testing or adjusting equipment.
- Provided technical support for customers experiencing problems with their fiber optic connections.
- Resolved customer complaints quickly and efficiently by troubleshooting hardware or software issues.
- Inspected job sites for safety compliance, hazards, and proper grounding.
- Recorded work orders, cable routes, and service changes in Frontier systems.
- Connected wires and cables to terminals and attached and detached various kinds of hardware to wires, cables, buildings or poles.
Cable Installation Technician
Kablelink
Tampa, Florida
1997 - 2005
- I hired as a cable repair technician specializing in high speed internet. Managed 12 field technicians in Lakeland, ensuring effective service delivery and operational efficiency. Opened Kablelink office in Tampa and oversaw the business installation department, driving local market expansion. Led the structure wiring department, implementing automation and networking solutions while pre-wiring homes for future connectivity.
- Installed cable lines for residential and commercial customers at Kablelink, ensuring quality connections.
- Routed wiring through walls, ceilings, and conduits to ensure proper installation of networking systems.
- Tested signal strength and connection quality using diagnostic tools to ensure optimal performance.
Education
High School Diploma -
Lake Gibson Sr High
Lakeland, FL01-1990
Skills
- Fiber optic splicing
- OTDR testing
- Fiber optic testing
- Fiber termination
- Network troubleshooting
- Fault isolation
- Service activation
- Cable installation
- Customer support
- Problem solving
- Effective communication
- Time management
- Conflict resolution
Timeline
Fiber Network Technician
Frontier Communications
03.2005 - Current
Cable Installation Technician
Kablelink
1997 - 2005
High School Diploma -
Lake Gibson Sr High