Malcolm Mackie
Elizabethtown,NC
Summary
Experienced installation and repair technician with work history setting up, repairing and configuring telecommunications equipment. Talented at building relationships with customers and solving problems with little oversight. Excellent communication and planning skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
Work History
Fiber Network Technician
Metronet
10.2021 - Current
- Improved network performance by conducting thorough fiber optic installations, testing, and troubleshooting.
- Enhanced customer satisfaction by providing timely technical support for fiber network issues.
- Reduced downtime with regular maintenance and monitoring of fiber optic equipment and infrastructure.
- Assured quality control, performing fiber splicing, termination, and documentation procedures.
- Streamlined workflow processes by collaborating with cross-functional teams to complete complex projects on time and within budget.
- Mitigated potential risks with diligent inspection and repair of damaged cables or connectors.
- Increased client retention through proactive communication and prompt resolution of technical concerns.
- Ensured smooth operations, maintaining accurate records of all work performed on the fiber network system.
- Promoted a safe working environment by adhering to industry best practices, safety regulations, and company policies during all tasks involving fiber optics technology.
Bean Unloader
Cargill
05.2021 - 10.2021
- Improved unloading efficiency by implementing a streamlined organizational system for incoming shipments.
- Reduced manual labor required for unloading tasks by utilizing appropriate equipment, such as pallet jacks and forklifts.
- Enhanced workplace safety by adhering to company protocols and maintaining a clean, hazard-free work environment during the unloading process.
- Collaborated with team members to complete unloading tasks in a timely manner, ensuring deadlines were met consistently.
Fiber Splicer
Data Watt
09.2019 - 05.2021
- Improved network performance by skillfully splicing fiber optic cables in various environments.
- Enhanced connectivity for clients by performing timely and accurate fiber optic installations.
- Reduced downtime with efficient troubleshooting of fiber optic issues and implementing effective solutions.
- Maximized project efficiency, coordinating with team members to complete installations on schedule.
- Ensured customer satisfaction by promptly addressing any concerns or issues related to fiber optic services.
- Safeguarded network integrity, adhering to industry standards and best practices while splicing fiber cables.
- Expanded professional knowledge, staying current on industry trends and advancements in fiber optic technology.
Line Worker
Sanderson Farms Processing Plant
11.2016 - 09.2019
- Maximized production efficiency by streamlining assembly line processes and optimizing workstation layouts.
- Reduced downtime by maintaining equipment, performing regular inspections, and promptly addressing issues.
- Ensured consistent product quality through rigorous quality control checks and adherence to company standards.
- Collaborated with team members to meet daily quotas and improve overall productivity on the line.
- Assisted in onboarding new employees, providing thorough guidance on proper procedures and equipment usage.
- Adapted quickly to changing production schedules, effectively managing workload to meet deadlines consistently.
Grocery Manager
Fresh Foods
04.2013 - 11.2016
- Increased customer satisfaction by implementing efficient inventory management and product rotation systems.
- Managed vendor relationships to ensure timely deliveries and consistent product quality.
- Enhanced store presentation through regular merchandising updates and innovative display techniques.
- Coordinated with other departments for smooth cross-functional collaboration, enhancing overall store performance.
- Optimized ordering processes to minimize stockouts while avoiding excessive inventory levels.
Education
High School Diploma -
Fairmont High School
Fairmont, NC06.2014
Skills
- Network Troubleshooting
- Technical training
- Cable Management
- Network performance monitoring
- Customer Support
- Fusion Splicing
- Network configuration
- Loss Testing
- Fiber Splicing Expertise
- Connector Inspection
- Fiber Termination
- Fiber Optic Testing
- OTDR Operation
References
- Noah Williams
Relationship : Supervisor
Email: Noah.williams@metronetinc.com
Phone : 910-326-1738
- Eric Williams
Relationship : Building Manager
email: Eric.williams@metronetinc.com
Phone : 410-739-7039
- Cole Lovin
Relationship: Friend / Coworker
Email:Cole.lovin@metronetinc.com
Phone : 910-740-8407
Timeline
Fiber Network Technician
Metronet
10.2021 - Current
Bean Unloader
Cargill
05.2021 - 10.2021
Fiber Splicer
Data Watt
09.2019 - 05.2021
Line Worker
Sanderson Farms Processing Plant
11.2016 - 09.2019
Grocery Manager
Fresh Foods
04.2013 - 11.2016
High School Diploma -
Fairmont High School