Joseph Dwyer
Frank and Pattys
VIRGINIABEACH,VA
19
years of professional experience
Dedicated professional with a strong background in customer service and operations management. Recognized for optimizing inventory processes and improving profitability through effective budget management. Committed to elevating team performance and customer satisfaction.
Work History
Co-Owner/Operator
3 Years 1 Month- Oversaw daily operations, ensuring high-quality service and customer satisfaction.
- Managed inventory levels, optimizing supply chain processes for efficiency.
- Developed training programs for staff, enhancing team performance and service delivery.
- Implemented cost-control measures, improving profitability through effective budget management.
Bartender
2 Years 1 Month- Crafted unique cocktails and beverages to enhance guest experience and satisfaction.
- Maintained cleanliness and organization of bar area to ensure efficient workflow.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Trained new staff on cocktail preparation techniques and bar operations.
Bartender Shift Manager
5 Years- Oversaw daily bar operations, ensuring efficient service and customer satisfaction.
- Trained and mentored staff on cocktail preparation and customer interaction techniques.
- Managed inventory levels, minimizing waste and optimizing stock replenishment processes.
- Implemented new drink specials, enhancing menu variety and attracting diverse clientele.
Education
Associate of Science
Associate of Science - General Studies
Skills
Operations management
Performance analysis
Marketing expertise
Human resources
Timeline
Co-Owner/Operator
Frank and Pattys
07.2023 - CurrentRead More
Bartender
Craft and Commerce
02.2013 - 03.2015Read More
Bartender Shift Manager
CP Shuckers
01.2008 - 01.2013Read More
Associate of Science
Read More
Tidewater Community College
Associate of Science from General Studies
Read More