Joseph Dynda
Cincinnati,OH
Summary
Motivated Operations Management student at the University of Cincinnati with strong hands-on experience in labor-intensive work, customer service, and team collaboration. Recognized for academic excellence as a Dean’s List recipient and proven ability to research, analyze, and present strategic business insights through comprehensive academic projects. Brings a strong work ethic, adaptability, and effective communication skills gained through my previous experience. Eager to apply analytical, operational, and problem-solving abilities to contribute value in a business or operations-focused role.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Member Service Representative
Cincinnati Recreation Center
11.2025 - Current
- Assisted members with inquiries and account management, ensuring excellent customer service experiences.
- Processed memberships, renewals, and cancellations efficiently to maintain accurate records.
- Collaborated with team members to streamline front desk operations, improving workflow efficiency.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
Prep Crew Member
Perrysburg Residential Sealcoating and Asphalt
05.2023 - 08.2025
- Prepared job sites by clearing debris and ensuring proper material staging for efficient workflow.
- Collaborated with team members to execute daily tasks while maintaining safety protocols on-site.
- Monitored inventory levels of materials and tools, coordinating restocking efforts to minimize downtime.
- Provided excellent customer service, addressing any concerns or inquiries promptly.
Golf Caddy
Inverness Country Club
03.2022 - 08.2023
- Developed strong relationships with clients, fostering a welcoming atmosphere on the course.
- Adapted quickly to varying player needs and preferences, enhancing client satisfaction during rounds.
- Demonstrated effective communication skills while interacting with diverse groups of golfers.
Education
BBA - Operations Management
University of Cincinnati
Cincinnati, OH05-2028
Skills
- Customer service
- Customer support
- Equipment management
- Course management
- Hospitality and accommodation
- Teamwork and collaboration
- Time management
Certification
Retail Industry Fundamentals, NRF Foundation (May 2024)
Customer Service and Sales, NRF Foundation (May 2024)
Timeline
Member Service Representative
Cincinnati Recreation Center
11.2025 - Current
Prep Crew Member
Perrysburg Residential Sealcoating and Asphalt
05.2023 - 08.2025
Golf Caddy
Inverness Country Club
03.2022 - 08.2023
BBA - Operations Management
University of Cincinnati