Joseph Enciso
Oceanside,CA
Summary
Self-motivated professional highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere.
Overview
3
3
years of professional experience
Work History
Guest Advocate
Target
Wake Forest, North Carolina
2025.11 - 2026.04
- Provided exceptional customer service to create a welcoming shopping experience.
- Assisted guests with inquiries and resolved issues effectively and promptly.
- Operated cash registers and handled transactions accurately for guest purchases.
- Demonstrated strong communication skills when interacting with customers and coworkers.
- Ensured cleanliness and organization of sales floor to support a positive environment.
Event and Facility Security
Staff-1
Durham, NC
2023.10 - 2025.10
- Provided excellent customer service to attendees and vendors during events.
- Collaborated with team members to ensure smooth event operations and logistics.
- Provided customer service support to attendees and answered any questions they had about the event.
- Monitored crowd control throughout the venue and enforced safety protocols when needed.
- Greeted incoming guests, accepted and reviewed tickets, and directed to facility locations.
Front of House
Que Chula Craft Tacos and Tequila Bar
Chapel Hill, NC
2023.06 - 2023.12
- Greeting Customers: Welcome guests as they arrive.
- Managing Reservations: Handle reservations and walk-ins.
- Seating Guests: Escort guests to their tables and provide menus.
- Managing Wait Times: Inform guests about wait times and manage the seating plan.
- Clearing Tables: Remove used dishes, glasses, and utensils from tables.
- Resetting Tables: Prepare tables for new guests by setting up fresh place settings.
- Supporting Waitstaff: Assist servers with delivering food and refilling drinks.
- Processing Payments: Handle guest payments for dine-in and takeout orders.
- Assisting Guests: Provide information about menu items and handle customer queries.
- Managing Cash Register: Ensure the cash register is balanced and accurate.
Education
High School Diploma -
Apex High School
Apex, NC2024-01
Skills
- Ability to Work Under Pressure
- Ability to Multitask
- Leadership
- Time Management
- Communication
- Effective Time Management
- Adaptability
- Customer Service
- Microsoft Office
- Ability to Work in a Team
- Communication Skills
- Highly organized and efficient
Timeline
Guest Advocate
Target
2025.11 - 2026.04
Event and Facility Security
Staff-1
2023.10 - 2025.10
Front of House
Que Chula Craft Tacos and Tequila Bar
2023.06 - 2023.12
High School Diploma -
Apex High School