Summary
Overview
Work History
Education
Skills
Timeline
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Kevin Nava

North Hollywood,CA

Summary


Reliable and friendly worker adept at learning and mastering new concepts and skills. Passionate about helping customers and making sure their needs are completely satisfied.

Overview

5
5
years of professional experience

Work History

Guest Advocate

Target
North Hollywood, CA
09.2024 - 01.2025
  • Collaborated with sales team members to stay current on inventory levels and resolve item issues.
  • Determined accurate prices for customer services, consistently searching for deals and best prices.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Assisted with returns, exchanges, and refunds in accordance with company policy.
  • Assisted other departments when needed to maintain efficient operations.
  • Monitored sales floor activity to identify potential theft or fraud issues.

Cashier

KFC Restaurant
Universal City, CA
03.2022 - 02.2023
  • Assisted with training new cashiers and customer service team members to increase speed of onboarding.
  • Processed payments promptly for customers to exceed productivity standards.
  • Inventoried stock and placed new orders to maintain supplies for expected demand.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.

Warehouse Associate

Amazon
South Gate, CA
09.2020 - 03.2022
  • Moved boxes, containers and pallets with special-purpose equipment to meet demanding production targets.
  • Used pallet jacks to move items to and from warehouse locations.
  • Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities.
  • Examined packages and goods for damage and notified vendors of replacement needs.
  • Identified safety hazards and notified management to determine proper resolution of issues.
  • Packed materials and items in designated crates and boxes and properly sealed and labeled crates.
  • Received deliveries, scanned packages and updated orders in internal database.

Driver Helper

UPS
Van Nuys, CA
12.2019 - 01.2020
  • Lifted boxes and products with correct safety gear and techniques.
  • Kept loads from being damaged through proper loading and security.
  • Organized efficient daily work plans based on oral instructions and written directions to meet challenging objectives.
  • Exceeded specific team goal by partnering with staff to share and implement best practices.
  • Assisted Driver with loading duties to maintain organizational efficiency.
  • Followed customer instructions about placement of items and special considerations for handling.

Education

High School Diploma -

Valor Academy Charter High School
2019

Skills

  • Effective Team Player- ability to effectively work well with other people
  • Ability to make quick decisions when needed
  • Superior Communication skills- ability to communicate clearly and positively with coworkers and customers
  • Ability To Learn
  • Stocking And Replenishing
  • Product Knowledge
  • Ability to work under pressure
  • Great Customer Awareness- ability to see when a customer is in need of assistance
  • Flexible Availability
  • Customer Satisfaction
  • Customer Experience

Timeline

Guest Advocate

Target
09.2024 - 01.2025

Cashier

KFC Restaurant
03.2022 - 02.2023

Warehouse Associate

Amazon
09.2020 - 03.2022

Driver Helper

UPS
12.2019 - 01.2020

High School Diploma -

Valor Academy Charter High School

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Kevin Nava