Joseph Ervin
Mount Vernon,OH
Summary
Overall morale and productivity are boosted by experience in policy development and staff management procedures. Customer Service Representative with [11] years of retail experience in fast-paced, team-oriented environments. Top performer with a track record of achieving and exceeding objectives. Knowledgeable [ Customer Service] with expertise in marketing and program development.
Disciplined Corrdinator with 1 years of experience in warehouse inventory management. Receives incoming shipments and prepares outgoing stock, examining all traffic for accuracy. Guaranteeing order integrity through hard work and attention to detail.
Overview
12
12
years of professional experience
Work History
Shipping and Receiving Coordinator
Fanatics
11.2023 - Current
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Prepared orders for shipment, posting weights and shipping charges onto packaging, marking materials with identifying information and updating logs of shipments outgoing and incoming.
- Arranged for pick-up by carriers specified on customer purchase orders determined at final inspection through review of shipping instructions.
- Unpacked, examined and routed incoming shipments, rejected damaged items and recorded shortages.
Customer Service Supervisor
Walmart
08.2012 - 08.2023
- Coordinated individual responsibilities after a thorough assessment of each [Cashiers]'s skill level and knowledge, resulting in a productivity increase
- Instructed team members on how to provide friendly, professional service while adhering to established service models
- Oversaw day-to-day customer service operations in order to provide direction to employees and boost productivity
- Resolved issues that customers might encounter
- Solicited feedback through questionnaires to evaluate levels of guest satisfaction
- Coordinated department schedules to maximize coverage during peak hours and managed a department call volume
Education
Associate in Electronics Engineering Technology - Electrical Engineering
Central Ohio Technical College
Newark, OH08-2016
High School - Electronics Technology
Coshocton County Career Center
Coshocton, OH06-2012
Skills
- Staff management
- Workflow planning
- Scheduling
- Team Leadership
- Training and development
- Training and mentoring
- Inventory management
Timeline
Shipping and Receiving Coordinator
Fanatics
11.2023 - Current
Customer Service Supervisor
Walmart
08.2012 - 08.2023
Associate in Electronics Engineering Technology - Electrical Engineering
Central Ohio Technical College
High School - Electronics Technology
Coshocton County Career Center