Joseph Eubanks
Chandler,AZ
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
6
6
years of professional experience
1
1
Certification
Work History
IT Analyst - D365 Admin
Wipfli LLP
Scottsdale, Arizona
02.2023 - Current
- Provided support to end-users in troubleshooting application issues.
- Identified areas of improvement in existing systems and proposed changes accordingly.
- Demonstrated Subject Matter Expertise (SME) in all aspects of Dynamics 365, including technical requirements, system configuration, user needs assessment, and system upgrades.
- Collaborated with cross-functional teams to provide comprehensive application architecture, design, configuration, and support for Microsoft Dynamics 365 platform
- Enhanced application capabilities by creating new entities, forms, workflows, and reports within the Dynamics 365 environment.
- Delivered exceptional customer support by effectively resolving complex issues within the Dynamics platform.
- Leveraged deep technical knowledge and strong communication skills to understand and address customer concerns promptly and accurately.
- Acted as a trusted advisor, building strong relationships with clients and providing proactive guidance on system optimization and best practices.
Operations Manager – Service Desk
EoS Fitness
Chandler, AZ
06.2021 - 01.2023
- Overseeing the service team as well as day-to-day tasks
- Greeting and directing members, guests, and staff
- Maintain, clean, and perform various administrative duties
- Provide assistance to members requests and inquiries.
- Developed and implemented operational procedures to ensure quality standards are met.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
Tech Support tier I for HughesNet
Arcsmart Solutions
Gilbert, AZ
08.2020 - 05.2021
- Provide technical support for internet services
- Configure wifi settings
- Explain Satellite internet to uninformed users
- Inform customers how connections work
- Troubleshoot customers problems
- Provided support in connecting various devices (printers, tablets, email configurations (outlook))
- Work VOIP and communicate with other tech Support services.
Full Time Driver
Cobblestone Autospa
01.2020 - 08.2020
- Reliable driving skills to move vehicles both standard and automatic transmission
- Ensure customer vehicles were transferred properly
- Provide excellent service to customers watching the wash process
- Provide answers to customers who had questions
- Communication skills in moving cars between co-workers.
Men’s fashion
Macy
10.2018 - 01.2020
- Provide customer service as sales representative
- Advice to customers questions
- Provide support to customers seeking a certain style
- Communication with other departments
- Provide reliable work.
Education
Bachelor of Science - Information Technology Management
University of Minnesota Crookston
Crookston, MN12-2023
Associates of Arts -
Chandler Gilbert Community College
05.2019
Skills
- Highly dependable
- Excellent attention to detail
- Team player
- Excels under pressure
- Self-Disciplined
- Multi-tasking hard worker
- Problem solver
- Quick Learner
- Motivated
- Ability to adapt to any environment and gain the required knowledge in short time
- Use analytical skills to identify and troubleshoot issues
- Work well under pressure within high - volume working environments
- Highly motivated - actively work to enhance knowledge through self-studies
Certification
- Comptia A+ certified
- Network + Expected August 2024
Notable Course Projects/Work
- Microcomputer systems and intro management information systems
- Python introduction to coding
- HTML and CSS web design Used for mockup school shopping cart
- Provide side projects in coding made google spacebar game
- SQL database management utilized for local Shopping cart database
- Microcomputer Operating Systems
- Info Assurance/Cybersecurity
- Messaging Systems
- Project Management (honors)
Timeline
IT Analyst - D365 Admin
Wipfli LLP
02.2023 - Current
Operations Manager – Service Desk
EoS Fitness
06.2021 - 01.2023
Tech Support tier I for HughesNet
Arcsmart Solutions
08.2020 - 05.2021
Full Time Driver
Cobblestone Autospa
01.2020 - 08.2020
Men’s fashion
Macy
10.2018 - 01.2020
Bachelor of Science - Information Technology Management
University of Minnesota Crookston
Associates of Arts -
Chandler Gilbert Community College