Job Search Status
Open to workDesired start date: Flexible
Open To Work
JOSEPH FAIRCLOTH
Indian Trail,N.C.
Work Preference
Summary
Results-driven leader specializing in customer satisfaction and effective team management. Expertise in vehicle damage appraisal and estimating software enhances service outcomes. Committed to meeting deadlines and fostering client relationships in fast-paced environments. Provides tailored solutions that align with client needs.
Overview
18
18
years of professional experience
4
4
Certification
Work History
Agent Representative
FFS Securities
Charlotte, NC
03.2019 - Current
- Advised clients on tailored financial products and services, ensuring alignment with their individual financial goals.
- Developed customized financial plans tailored to diverse client portfolios, enhancing client satisfaction and retention.
- Maintained ongoing communication with clients to build lasting relationships.
- Led seminars and workshops to improve financial literacy, empowering clients to make informed financial decisions.
Owner/ Operator
JLF Appraisals
Indian Trail, NC
09.2018 - Current
- Provided timely damage and value appraisals for passenger vehicles, RVs, motorcycles, and tractor trailers within an average cycle time of 2.1 days.
- Utilized CCC1, Mitchell, and AdjustRite estimating systems to streamline workflow processes.
- Communicated appraisal results and recommendations clearly to enhance client understanding and satisfaction.
- Acquired licenses in North Carolina and South Carolina to expand service offerings and client base.
Estimator
Hinsons Body Repairs
Indian Trail, N.C.
04.2018 - 09.2018
- Assisted in estimating repair costs, collaborating with insurance companies and clients to ensure accurate and timely estimates.
- Interacted with insurance adjusters, clarifying estimates and processes to facilitate smoother claim resolutions.
- Kept meticulous records of estimates and customer communications for easy access.
- Executed body repairs, teardown, and reassembly of damaged vehicles to restore functionality and aesthetics.
Estimator/ Manager
Independence Collision Center
Monroe, N.C.
08.2016 - 04.2018
- Directed daily operations of collision center, coordinating with customers and insurance companies to ensure smooth workflow.
- Examined repair estimates for precision and adherence to industry norms.
- Worked closely with technicians to assess required repairs and parts.
- Verified insurance claims for completeness prior to submission.
- Collaborated with suppliers to secure competitive pricing on materials, optimizing cost management.
- Managed administrative functions, streamlining paperwork processes and coordinating appointments for enhanced operational efficiency.
- Resolved customer issues promptly, ensuring high levels of satisfaction.
- Supported payroll processes, recruitment efforts, and built rapport with local dealerships.
Collision /Consultant
Hendrick Luxury Collision Center
Charlotte, N.C.
01.2013 - 08.2016
- Oversaw direct repair operations for numerous insurance providers, such as USAA, State Farm, and Geico.
- Assisted clients in evaluating service options and choosing suitable plans based on needs.
- Assessed customer needs to deliver tailored consulting solutions.
- Resolved customer concerns swiftly, enhancing service outcomes.
- Coordinated communication between staff and management, ensuring optimal customer care.
- Followed up with customers to verify satisfaction with purchases made.
- Greeted customers upon arrival and provided assistance with their inquiries.
- Updated customers on ongoing promotions and sales opportunities to encourage participation.
Collision Consultant
Hendrick Collision Center South
Charlotte, NC
06.2008 - 12.2012
- Managed multiple claims during two separate hail catastrophe events, ensuring timely resolution.
- Led sales efforts from 2008 to 2013 while processing direct repair claims, driving revenue growth.
- Coordinated with technicians to ensure quality workmanship and timely service delivery.
- Resolved customer issues promptly, contributing to increased overall satisfaction.
- Guided clients in understanding service plan options based on individual needs.
- Proactively contacted customers to identify needs and promote relevant products.
- Engaged with colleagues to share market strategies and insights.
- Accepted and verified customer payments through cash, credit cards, and checks.
Education
Certified Estimator -
ASE
Charlotte, NC09-2015
Certified in BMW collision Repair -
BMW Performance Center
Greer, S.C.05-2015
Mercedes Collision Repair -
Hendrick University
Charlotte, NC03-2015
Gold Certified -
I-CAR
Charlotte, NC05-2005
Skills
- CRM software management
- Client relationship management
- Sales strategy development
- Customer needs assessment
- High customer satisfaction rates
- Verbal and written communication
- Negotiation skills development
- Data analysis tools
- Results-driven leadership
- Commitment to deadlines
- Effective time management strategies
- Attention to detail focus
- Ability to work under pressure
- Accountability for decisions made
Certification
NC, SC Appraisers and Life/Annuities License
Timeline
Agent Representative
FFS Securities
03.2019 - Current
Owner/ Operator
JLF Appraisals
09.2018 - Current
Estimator
Hinsons Body Repairs
04.2018 - 09.2018
Estimator/ Manager
Independence Collision Center
08.2016 - 04.2018
Collision /Consultant
Hendrick Luxury Collision Center
01.2013 - 08.2016
Collision Consultant
Hendrick Collision Center South
06.2008 - 12.2012
Certified Estimator -
ASE
Certified in BMW collision Repair -
BMW Performance Center
Mercedes Collision Repair -
Hendrick University
Gold Certified -
I-CAR