Lisa Marie Parks
Corpus Christi,TX
Summary
Customer service agent with experience resolving inquiries quickly while maintaining high customer satisfaction. Proven ability to handle high call volume and deliver timely, accurate solutions. Skilled in supporting team collaboration to improve service quality.
Overview
7
7
years of professional experience
Work History
Customer Service Agent
Spay Neuter Network
Crandall, TX
04.2023 - Current
- Resolved customer complaints quickly through active listening and clear support.
- Kept customer satisfaction high by delivering accurate, helpful responses.
- Answered incoming calls promptly and professionally while following company customer service standards.
- Supported customers with questions about products and services through phone, email, and chat.
- Assisted customers with questions about spay and neuter services so accurate information was provided.
- Scheduled surgery and follow-up care appointments for clients.
- Updated customer records in specialized database systems to support efficient service delivery.
- Worked with veterinary staff to support smooth service delivery.
- Handled high-volume inbound and outbound customer calls.
- Used active listening and communication skills to address customer questions and route issues to supervisor.
Cafeteria Worker/Food Service Assistant
Crandall Independent School District
Crandall, TX
08.2019 - 04.2023
- Provided administrative and clerical support for school district child nutrition department and cafeteria operations.
- Supported child nutrition director with daily office tasks, scheduling, organization, and department coordination.
- Kept records, files, reports, and supporting documentation accurate, current, and well organized.
- Communicated with cafeteria staff, school personnel, parents, and public in courteous, professional manner.
- Entered and updated data in computer systems and spreadsheets while handling routine paperwork and data entry.
- Helped coordinate daily cafeteria operations and responded promptly to questions and issues.
- Managed multiple administrative tasks, shifting priorities, accuracy, organization, and confidentiality.
- Prepared and served meals for students and staff in busy school cafeteria.
- Delivered courteous, professional service to students, staff, and visitors in high-volume setting.
- Followed recipes, menus, nutrition guidelines, and portion-control requirements.
- Restocked supplies, tracked inventory, cleaned work areas, and maintained organized cafeteria.
Education
Associate of Science - Computer Secretary
Baton Rouge School of Computers
Baton Rouge, LA05-1985
High School Diploma -
Woodlawn High School
Baton Rouge05-1983
Skills
- Customer Service
- CRM Software Management
- Data & Record Management
- Appointment Scheduling
- Front Desk Support
- Administrative Assistance
- Professional Communication
- Problem Solving
- Organizational skills
- Multitasking
- Time Management
- Team Collaboration
- Customer Advocacy
- Technology & Software Adaptability
- Fast Learner
- Dependable Work Ethic
Timeline
Customer Service Agent
Spay Neuter Network
04.2023 - Current
Cafeteria Worker/Food Service Assistant
Crandall Independent School District
08.2019 - 04.2023
Associate of Science - Computer Secretary
Baton Rouge School of Computers
High School Diploma -
Woodlawn High School