Joseph Ferguson
Cypress,TX
Summary
Proven Operations Executive with a track record of driving efficiency and customer satisfaction at Refrigeration and Air Conditioning Experts, LLC. Skilled in strategic planning, cost-reduction strategies, and leading teams to exceed company objectives. Demonstrated ability to improve process efficiencies, achieving significant cost savings and enhancing operational procedures. Expert in supply chain management and adept at fostering strong customer relationships. In addition, I do all the estimating for all the jobs, I am also the project manager for all the jobs as well. Many times running several jobs at one time.
Overview
25
25
years of professional experience
Work History
Operations Executive
Refrigeration and Air Conditioning Experts, LLC.
03.2010 - Current
- Developed and implemented operational strategies to improve efficiency, reduce costs and increase customer satisfaction.
- Analyzed business processes to identify areas for improvement and develop solutions to address them.
- Created reports on performance metrics such as inventory levels, production output, customer service ratings.
- Manage time efficiently in order to complete all tasks within deadlines.
- Lead Estimator: Customize quotes for customers on a daily basis and calculate gross profit for each job.
- Dispatch guys to job sites, and schedule crews for installations.
- In charge of all sales and customer management.
- Project Management on all jobs, multiple jobs at a time.
- Work well in a team setting, providing support and guidance.
- Work effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Skilled at working independently and collaboratively in a team environment.
- Organized and detail-oriented with a strong work ethic.
Operations Manager
Ferguson Air of Houston, Inc.
05.2001 - 03.2010
- Developed and implemented operational procedures to ensure quality standards are met.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Dispatched all technicians and created quotes for all customers, overseen all billing.
Education
Bachelor of Science - Criminal Justice
Sam Houston State University
Huntsville, TX04-2001
Skills
- Strategic planning and execution
- Supply Chain Management
- Cost analysis and savings
- Cost-reduction strategies
- Process Improvements
- Capital Spending
- Project Managment
- Lead Estimator
Education and Training
other
Timeline
Operations Executive
Refrigeration and Air Conditioning Experts, LLC.
03.2010 - Current
Operations Manager
Ferguson Air of Houston, Inc.
05.2001 - 03.2010
Bachelor of Science - Criminal Justice
Sam Houston State University