Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Joseph Figueiredo

Newark,NJ

Summary

Dynamic leader and strategic planner with a proven track record at PBA Printing and Big Snow American Dream. Excelled in team leadership, operations management, and fostering strong customer and team relationships. Achieved significant improvements in process efficiency and customer satisfaction, demonstrating exceptional problem-solving and communication skills. Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving. Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Manager, Owner

PBA Printing
09.2021 - Current
  • Worked as a manager/customer service for 3 years. As a manager i was overseeing the handling of customer orders, resolving any issues they may encounter, and ensuring a positive experience. I also ran the day-to-day operations of the business, which includes managing staff, optimizing processes, and addressing any operational challenges to ensure everything runs smoothly. Now I am part owner of the company which I handle everything i did before plus finances and a few other ownership roles
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
  • Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Streamlined project delivery processes, significantly reducing time to market for new product launches.
  • Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
  • Organized professional development programs for staff, leading to improved performance and skill sets.
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.

Ski and Snowboard Instructor

Big Snow American Dream
09.2020 - 02.2021
  • Conducted group lessons for diverse age ranges, ensuring an engaging and inclusive experience for all participants.
  • Assisted in the training of new instructors, sharing expertise and best practices to ensure a high standard of teaching across the team.
  • Developed strong relationships with local schools and community organizations, facilitating group lessons and outings for students and members.
  • Assisted in organizing resort events such as races and competitions, promoting camaraderie among students and staff.
  • Worked closely with resort management to identify areas of improvement within the ski school program, implementing changes that increased overall client satisfaction.
  • Contributed to the resort''s reputation for quality instruction by consistently receiving positive feedback from clients.
  • Served as a positive ambassador for the sport by encouraging new participants through friendly interactions on and off the slopes.
  • Collaborated with fellow instructors to develop innovative teaching methods that improved overall lesson effectiveness.

Education

No Degree - Criminal Justice

Rutgers Newark
Newark, NJ
06.2024

High School Diploma -

Kearny High School
Kearny, NJ
06.2019

Skills

  • Team Leadership
  • Time Management
  • Verbal and written communication
  • Complex Problem-Solving
  • Staff Training and Development
  • Staff Management
  • Strategic Planning
  • Operations Management
  • Project Management
  • Sales Techniques
  • Policy Implementation
  • Sales management
  • Business Administration
  • Marketing
  • Computer Skills
  • Positive Attitude
  • Attention to Detail
  • Multitasking

Certification

  • OSHA 10-Hour General Industry (Healthcare) Course - OSHA CareerSafe - June 14, 2019
  • Workforce Competency Credential - NOCTI - May 21, 2019
  • Certificate of Appreciation - SmileSquad - 2019
  • Certificate of Appreciation - SmileTrain - 2018
  • Senate and General Assembly Citation - The State of New Jersey - June 21, 2019
  • Sectional Champions - New Jersey State Interscholastic Athletic Association - 2016
  • Freshman Athletic Award - Kearny High School - 2015-2016
  • Varsity Award - Kearny High School - 2016-2017
  • Varsity Award - Kearny High School - 2017-2018
  • Varsity Award - Kearny High School - 2018-2019
  • Certificate of Achievement - Kearny High School - 2017
  • All State Soccer Award - Kearny High School
  • Certificate of Recognition - Kearny High School - 2018
  • Certificate of Excellence (Health Occupations Students of America) - Kearny High School - 2018

Languages

English
Native or Bilingual
Portuguese
Native or Bilingual
Spanish
Full Professional

Timeline

Manager, Owner

PBA Printing
09.2021 - Current

Ski and Snowboard Instructor

Big Snow American Dream
09.2020 - 02.2021

No Degree - Criminal Justice

Rutgers Newark

High School Diploma -

Kearny High School

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Joseph Figueiredo