Joseph Figueroa
Desert Hot Springs,CA
Summary
Knowledgeable Field Service Technician with solid background in field service operations, troubleshooting, repairs, and installations. Demonstrated proficiency in equipment maintenance and customer service, ensuring optimal performance and client satisfaction. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Field Service Technician
Culligan Quench
Ontario, CA
06.2020 - Current
- Diagnose and resolve equipment malfunctions to ensure optimal functionality.
- Conduct routine maintenance and repairs on water filtration systems.
- Continuously expand knowledge base through ongoing training and certification programs, staying current with industry advancements.
- Conduct detailed pre-installation assessments, ensuring environments were prepared for new equipment, thus minimizing installation time.
- Optimize route planning for service calls to maximize number of daily visits without compromising service quality.
- Train junior technicians on installation, repairs, and routine maintenance procedures and safety protocols.
- Manage inventory of parts and supplies for timely equipment servicing.
- Deliver technical support via phone or in-person for troubleshooting inquiries.
- Maintain a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Install new equipment and explained operation and routine maintenance protocols to customers.
- Operate hand tools and power equipment according to company safety procedures.
- Complete partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Strengthen relationships with customers by understanding their needs and delivering tailored solutions that exceeded expectations.
- Train junior technicians on system troubleshooting techniques and best practices for equipment handling.
- Deliver high-quality installations for a wide range of commercial clients including supermarkets, restaurants, hotels, warehouses, and manufacturing facilities.
Assembly Line Leader
Os4labor
Fontana, CA
06.2019 - 06.2020
- Oversaw daily assembly line operations, ensuring adherence to safety and quality standards.
- Mentored team members on assembly techniques and best practices, enhancing skill levels.
- Implemented process improvements that increased overall efficiency and reduced downtime.
- Coordinated workflow among team members to optimize production output and minimize delays.
- Conducted regular inspections of assembled products for quality assurance and compliance with specifications.
- Trained new employees on equipment usage, safety protocols, and assembly procedures.
- Coordinated with quality assurance personnel to establish strict standards for final product inspections, ensuring customer satisfaction.
- Analyzed production data to identify trends and recommend adjustments for improved performance.
Forklift Operator
Os4labor
Fontana, CA
12.2015 - 06.2019
- Conducted daily safety inspections of equipment to ensure operational compliance.
- Trained new operators on safe handling procedures and equipment usage.
- Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
- Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
- Maneuvered forklift safely using appropriate load rates and maintaining clear visibility of work areas.
- Demonstrated versatility in operating various types of forklifts, including sit-down, stand-up, and reach varieties, to accommodate different warehouse layouts and requirements.
- Coordinated with supervisors to prioritize tasks, ensuring the most urgent shipments were processed first.
- Improved team coordination, leading to faster loading and unloading times by effectively communicating with warehouse staff.
Overnight Stocker
99 Cent Only Store
Palm Desert, CA
02.2015 - 12.2015
- Stocked shelves efficiently to maintain optimal product availability and presentation.
- Monitored inventory levels, ensuring timely replenishment and accurate stock rotation.
- Collaborated with team members to streamline overnight stocking processes for improved workflow.
- Trained new staff on safety protocols, equipment usage, and effective stocking techniques.
- Developed strategies for efficient use of space within stock areas to maximize storage capacity.
- Enhanced store appearance for better customer experience through meticulous shelf stocking and arrangement.
- Collaborated with fellow team members, ensuring consistent communication and task distribution for a successful restocking process.
- Maintained a safe working environment by adhering to company safety procedures and promptly addressing potential hazards.
- Swept, dusted and mopped floor to perform regular cleaning and comply with sanitation standards.
Education
No Degree - HVAC/R
Mayfield College
Cathedral City, CA04-2026
High School Diploma -
Come Back Kids Charter
Riverside, CA05-2019
Skills
Troubleshooting, diagnostics and repairs
Installation and preventative maintenance
Customer service
Environmental safety
Electrical troubleshooting
Multimeter usage
Reading wiring diagrams
Relationship building
Work order management
Workflow management
Project management
Power tools, hand tools, equipment operating, and safety proficiency
Mechanical background
Heavy lifting
Route planning
Tool management
Vehicle maintenance
Water Treatment
Refrigeration
Soldering/Brazing
Problem-solving
Positive attitude
Certification
- Universal EPA/HVAC License - Mayfield College - 2025
- Follett Symphony Plus Ice and Water - Follett - 2025
- Follett Upright Refrigerators and Freezers - Follett -2025
- Hoshizaki America Basic Service Training- Hoshizaki -2025
Languages
English
Full Professional
Spanish
Limited Working
Timeline
Field Service Technician
Culligan Quench
06.2020 - Current
Assembly Line Leader
Os4labor
06.2019 - 06.2020
Forklift Operator
Os4labor
12.2015 - 06.2019
Overnight Stocker
99 Cent Only Store
02.2015 - 12.2015
No Degree - HVAC/R
Mayfield College
High School Diploma -
Come Back Kids Charter