Joseph Filippini
Torrington
Summary
Resourceful and adaptable professional with a strong background in customer service and sales. Expertise in managing customer inquiries and providing tailored recommendations, contributing to loyalty and satisfaction across various service industries.
Overview
12
12
years of professional experience
Work History
Golf Shop Assistant
Torrington Country Club
Goshen
01.2022 - Current
- Assisted customers with selecting golf apparel, equipment, and accessories.
- Provided information on membership options and club services to guests.
- Resolved customer inquiries and issues, ensuring satisfaction and fostering loyalty.
- Proactively communicated with patrons to build rapport and trust, enhancing customer relations.
- Operated computer systems to process sales and billing transactions.
- Coordinated vendor communications for shipments, delivery schedules, and pricing updates on golf shop products.
Bartender
Bad Dog Brewery
Torrington
12.2022 - 03.2026
- Engaged customers to deliver personalized service and tailored beverage recommendations.
- Prepared and served high-quality beverages, contributing to positive customer experiences at Bad Dog Brewery.
- Managed inventory and restocked supplies to ensure smooth operations and availability of products.
Physical Therapy Intern
Maletta Pfeiffer Physical Therapy
Torrington
05.2021 - 12.2021
- Conducted patient evaluations under licensed physical therapists, enhancing tailored treatment plans.
- Developed and implemented treatment programs to meet specific patient goals.
- Engaged directly with patients to restore function, relieve pain, and prevent injury.
- Assisted clinicians during patient examinations, maintaining accurate and up-to-date patient records.
Sales Associate
Nutmeg Fine Wine & Spirits
Waterbury
01.2017 - 01.2021
- Guided customers in selecting fine wines and spirits for special occasions, enhancing their celebratory experiences.
- Executed customer transactions through point-of-sale systems with accuracy and speed, contributing to efficient service.
- Delivered welcoming first impressions to enhance customer experience for existing, new, and potential customers.
- Collaborated with team members to streamline daily operations, fostering a cohesive work environment.
Grounds Crew Member
Torrington Country Club
Goshen
01.2015 - 01.2017
- Executed comprehensive grounds maintenance, including mowing, trimming, edging, pruning, and planting to enhance aesthetic appeal.
- Utilized light construction equipment, including tractors, mowers, blowers, and trimmers, to support efficient landscaping operations.
- Collaborated with team members to complete landscaping projects on schedule.
- Communicated grounds conditions and concerns to management to facilitate timely resolution and upkeep.
Education
Bachelor of Science - Exercise Science
Central Connecticut State University
New Britain, CT12-2021
Skills
- Sales
- Customer Service
- Inventory Management
- Computer Proficiency
- Critical thinking
- Conflict management
- Adaptability and resilience
Timeline
Bartender
Bad Dog Brewery
12.2022 - 03.2026
Golf Shop Assistant
Torrington Country Club
01.2022 - Current
Physical Therapy Intern
Maletta Pfeiffer Physical Therapy
05.2021 - 12.2021
Sales Associate
Nutmeg Fine Wine & Spirits
01.2017 - 01.2021
Grounds Crew Member
Torrington Country Club
01.2015 - 01.2017
Bachelor of Science - Exercise Science
Central Connecticut State University