Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Work Availability
Timeline
Hi, I’m

Joseph Focht

Tamarac

Summary

Extensive experience in night audit processes and guest services, including managing late check-ins and efficiently resolving customer inquiries related to hotel amenities and services. Skilled in handling night audit paperwork, verifying room occupancy, and conducting thorough revenue reviews to maintain accuracy. Demonstrated ability to verify customer credit for accommodations and ensure a seamless guest experience. Proven commitment to professionalism and effective communication while addressing and resolving customer issues promptly.

Overview

3
years of professional experience

Work History

B Ocean Hotels & Resorts
Fort Lauderdale

Night Audit and Guest Services
10.2024 - 01.2025

Job overview

  • Responded to customer inquiries regarding hotel services, reservations, directions.
  • Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews.
  • Managed late check-ins and provided information on hotel amenities, including dining establishments, spa hours and room service.
  • Verified customer credit to establish payment method for accommodations.
  • Resolved customer issues quickly while maintaining a high level of professionalism.

Marriott
Weston/ Fort Lauderdale

Night Auditor
03.2023 - 09.2024

Job overview

  • Ran end-of-day computer functions and closed out reports, submitting details to professionals for review.
  • Assisted guests at check-in, providing information on various services within hotel.
  • Resolved customer issues quickly while maintaining a high level of professionalism.

The Dalmar
Fort Lauderdale

Night Auditor
01.2022 - 12.2022

Job overview

  • Ran end-of-day computer functions and closed out reports, submitting details to professionals for review.
  • Posted incidental charges to ledgers, manually or by using computers.
  • Resolved customer issues quickly while maintaining a high level of professionalism.

Sonesta Hotels
Boca Raton

Night Audit/Cafe Assistant
08.2021 - 01.2022

Job overview

  • Resolved customer issues quickly while maintaining a high level of professionalism.
  • Worked effectively in team environments to make the workplace more productive.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.

Education

Broward College
Fort Lauderdale, FL

Bachelor of Science from Supervision And Management
12-2019

Burlington County College
Pemberton, NJ

Associate of Science from Business Technology
05-2001

Jon K Ossi Vocational
Medford, NJ

High School Diploma
06-1980

Skills

  • Night audit
  • Guest service
  • Reservation management
  • Credit verification
  • Revenue management
  • Customer relationship management
  • Conflict resolution
  • Effective communication
  • Microsoft Office
  • Critical thinking
  • Dependable and responsible
  • Problem solving
  • Active listening

Affiliations

  • Photography

Accomplishments

  • Graduated with honors at Burlington and Broward colleges
  • Phi Theta Kappa 1999-2019
Availability
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Timeline

Night Audit and Guest Services

B Ocean Hotels & Resorts
10.2024 - 01.2025

Night Auditor

Marriott
03.2023 - 09.2024

Night Auditor

The Dalmar
01.2022 - 12.2022

Night Audit/Cafe Assistant

Sonesta Hotels
08.2021 - 01.2022

Broward College

Bachelor of Science from Supervision And Management

Burlington County College

Associate of Science from Business Technology

Jon K Ossi Vocational

High School Diploma

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Joseph Focht