Samantha Turner
Orlando,FL
Summary
Experienced hospitality professional prepared to assume supervisory responsibilities. Skilled in financial auditing, customer service, and adept at problem-solving. Strong emphasis on teamwork and achieving results, with flexibility to adapt to changing needs. Recognized for maintaining accuracy, compliance, and ensuring guest satisfaction.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Night Audit Supervisor
Renaissance Hotels
05.2024 - 04.2025
- Guest service: Check in guests, take reservations, answer guest inquiries, and provide customer service.
- Night audit: Handle and record transactions, organize financial and operational information, and prepare a night audit report.
- Emergency procedures: Coordinate a response to any emergencies that arise.
- Front desk operations: Take on the responsibilities of a receptionist throughout the night.
- Morning preparation: Help guests check in and complete preparatory work for the morning staff.
- Supervised night audit operations, ensuring accuracy in financial reporting and reconciliation processes.
Personal Shopper
Sam's Club
09.2023 - 05.2024
- Curated personalized shopping experiences based on customer preferences and needs.
- Assisted members in locating products efficiently to enhance overall shopping satisfaction.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
Brand Ambassador/Sales Associate
PLUSH Vodka
11.2021 - 05.2024
- Prepare and memorize a sales pitch for each tasting
- Prep bottles, mix drinks, set up tasting table, cups, flyers, business cards, etc
- I have sold more than 26 bottles at a single tasting and I am the top sales woman in my district.
- Developed brand awareness campaigns to enhance customer engagement and loyalty.
- Conducted product tastings and demonstrations to educate consumers on unique qualities of PLUSH Vodka.
- Organized and executed promotional events, driving brand recognition within key demographics in the community.
Bartender
Regal Cinema Entertainment
06.2022 - 08.2023
- Created and served a variety of beverages in high-volume settings.
- Maintained cleanliness and organization of bar area, ensuring compliance with health standards.
- Provided exceptional customer service, fostering positive guest experiences and loyalty.
- Managed inventory levels, performing regular stock checks to minimize waste and shortages.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Captioning Specialist
Captel Service Specialists
03.2017 - 04.2021
- Developed and implemented strategic initiatives to enhance operational efficiency across multiple departments.
- Streamlined project workflows, improving communication and collaboration among cross-functional teams.
- Provide timely and accurate captions for customers in sometimes high pressure situations.
Education
High school or equivalent -
Skills
- Microsoft Outlook
- Auditing
- Microsoft Office (3 years)
- Organizational skills
- Front desk
- Warehouse experience
- Cash register
- Bartending
- Balance Sheet Reconciliation
- Cash handling
- Guest Services
- Night Audit
- Windows
- Microsoft Office
- Customer service
- Sales
- Marketing
- Retail sales
- Financial Report Writing
- Account Reconciliation
- Strong attention to detail
- Team leadership
- Time management expertise
- Guest relations
Certification
- Driver's License
- Bartender License
Timeline
Night Audit Supervisor
Renaissance Hotels
05.2024 - 04.2025
Personal Shopper
Sam's Club
09.2023 - 05.2024
Bartender
Regal Cinema Entertainment
06.2022 - 08.2023
Brand Ambassador/Sales Associate
PLUSH Vodka
11.2021 - 05.2024
Captioning Specialist
Captel Service Specialists
03.2017 - 04.2021
High school or equivalent -
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