Gloria Galicia
Shoreline,WA
Summary
Resourceful professional in hospitality management known for high productivity and efficient task completion. Skilled in operations management, customer service excellence, and staff training. Excel at communication, leadership, and problem-solving to enhance guest satisfaction and operational success. Seasoned lodging manager with a solid background in managing hotel operations and enhancing guest satisfaction. Skilled in staff leadership, operational efficiency, and revenue growth strategies. Demonstrated ability to improve service delivery and streamline booking processes for optimal occupancy rates. Proven track record in fostering team development and executing cost-control measures to drive profitability and guest loyalty. Tech-savvy hospitality professional accomplished in running properties with latest strategies and successful approaches for reaching customers. Record of keeping property full and operating profitably. Seeks out opportunities to enhance business profile and build long-term customer loyalty. Decisive professional equipped to handle range of daily operations needs and emergency situations at properties. Ready for any challenge facing business or customers. Adapts quickly to changing needs and expertly resolves conflicts.
Overview
5
5
years of professional experience
Work History
Night Audit Supervisor
The Paramount Hotel
Seattle, Washington
06.2025 - Current
- Managed night audit processes to ensure accurate financial reporting.
- Coordinated front desk operations during overnight shifts for smooth guest experiences.
- Trained staff on hotel policies and procedures to maintain service standards.
- Monitored security protocols to ensure guest safety throughout the night.
- Assisted in resolving guest inquiries and issues promptly and professionally.
- Held keys to property to access various areas on grounds for events requiring immediate action such as emergency repairs.
- Ensured that all guests checked in or out of the hotel were properly registered, charged correctly, and provided with appropriate amenities.
- Supervised hotel employees during night shift.
- Maintained up-to-date knowledge on hotel policies, procedures, services, special offers. to provide accurate information to customers when needed.
Night Audit Supervisor
La Quinta Inn & Suites In
Lynnwood, Washington
10.2024 - 05.2025
- Coordinated front desk operations during overnight shifts for smooth guest experiences.
- Trained staff on hotel policies and procedures to maintain service standards.
- Managed night audit processes to ensure accurate financial reporting.
- Assisted in resolving guest inquiries and issues promptly and professionally.
- Generated daily financial summaries for management review and analysis.
- Greeted and interacted with guests to assist with check-ins and provide facility and area information.
- Supervised hotel employees during night shift.
- Prepared end-of-month reconciliations between general ledger accounts and point-of-sale system data.
- Audited third party vendors' invoices against actual usage records prior to approval for payment processing.
- Provided customer service by responding to inquiries from guests regarding services offered by the hotel.
Alarm Dispatcher
American digital monitoring
Kirkland, Washington
12.2023 - 10.2024
- Coordinated with emergency services during critical incidents and alarms.
- Communicated effectively with customers regarding alarm status and support.
- Documented incident reports and operational logs for record-keeping.
- Utilized dispatch software to track alarm signals and responses efficiently.
- Managed multiple calls simultaneously while maintaining focus on details.
- Responded promptly to all incoming requests for service or assistance from citizens, law enforcement agencies or other organizations.
- Maintained accurate records of incoming and outgoing calls, including time received and dispatched.
- Answered questions from citizens regarding departmental policies, procedures or services offered.
- Evaluated situations quickly and accurately in order to provide appropriate level of support while minimizing risk of injury or property damage.
- Assigned radio codes for all dispatched units, ensuring accuracy in communications.
Manager
4 Girl Cleaning
Kirkland, Washington
07.2021 - 11.2023
- Managed daily operations and workflow of cleaning staff across multiple locations.
- Trained and mentored new team members on cleaning techniques and safety practices.
- Scheduled staff shifts to ensure adequate coverage for all client appointments.
- Conducted regular inspections to maintain high standards of cleanliness and organization.
- Communicated with clients to address concerns and ensure satisfaction with services provided.
- Led team meetings to promote collaboration and share best practices among staff members.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
Education
High School Diploma -
Lynnwood High School
Bothell, WA06-2021
Skills
- Night audit management
- Financial reporting
- Staff training
- Customer service
- Security protocols
- Front desk operations
- Financial reporting proficiency
- Audit processes
- Documentation accuracy
- Guest interaction
- Communication skills
- Property management software
- Multitasking and organization
- Reception management
- Microsoft Office, Microsoft Teams, and Microsoft OneDrive
- Excel and PowerPoint
- Opera, Canary,
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Night Audit Supervisor
The Paramount Hotel
06.2025 - Current
Night Audit Supervisor
La Quinta Inn & Suites In
10.2024 - 05.2025
Alarm Dispatcher
American digital monitoring
12.2023 - 10.2024
Manager
4 Girl Cleaning
07.2021 - 11.2023
High School Diploma -
Lynnwood High School