Samani Battle
RIchmond
Summary
Professional with significant expertise in team leadership and operational management. Proven track record in driving team collaboration and delivering impactful results. Skilled in conflict resolution, process optimization, and strategic planning, with flexible approach to evolving business needs. Known for reliability, strong communication, and fostering productive work environment.
Overview
9
9
years of professional experience
Work History
Night Audit Supervisor
Four Points Sheraton Hotel
07.2024 - Current
- Supervised night audit team, ensuring accurate financial reporting and compliance with hotel policies.
- Coordinated nightly operations, resolving discrepancies in guest accounts and transactions efficiently.
- Implemented improved auditing procedures, enhancing accuracy and reducing errors in financial records.
- Trained staff on audit protocols and customer service standards to elevate guest experiences.
- Assisted guests with after-hours check-ins and check-outs, providing a welcoming atmosphere despite late-night arrivals or departures.
- Developed and implemented strategic plans to optimize resource allocation and improve productivity.
Guest Services Associate
Illuminarium
04.2022 - 03.2024
- Ensure excellent customer experience by resolving concerns quickly and empathetically.
- Provide product information based on current sales and promotions.
- Handle various customer service tasks to address issues efficiently.
- Assist guests with inquiries regarding services, amenities, and attractions.
- Welcome visitors, offer assistance, and answer questions to foster rapport.
- Manage cash flow, audit receipts, and enforce policies to boost profits.
Dietary Aide
PeachTree Hills Place
05.2020 - 04.2022
- Ensure menu compliance with diet orders, nutritional needs, age, culture, and religious practices.
- Collected menu choices from patients and guests via phone or visits.
- Utilized computerized systems for processing patient menu selections.
- Monitored updates on admissions, discharges, transfers, diet changes, allergies, preferences, and requests.
- Processed food service reports including meal census and food tally.
- Recorded meal census and floor stock requests in logs or spreadsheets.
Teller
Woodforest Bank
09.2019 - 05.2020
- Processed account applications, collecting identification and contacting references.
- Managed branch operations ensuring compliance with financial policies and accounting procedures.
- Prepared activity reports on customer accounts and flagged unusual transactions to supervisors.
- Delivered exceptional customer service by addressing inquiries about products and processing transactions.
Customer Support Specialist
Teleperformance
04.2016 - 12.2018
- Delivered exceptional customer service, resolving 30 inquiries daily via phone and email.
- Assisted in troubleshooting technical issues, reducing escalations to support by 20%.
- Collaborated on new customer feedback system implementation, improving satisfaction ratings by 15%.
- Resolved account delinquencies 20% faster than average while maintaining loyalty scores above company standards.
- Collected customer feedback, resulting in three new product features being implemented.
- Achieved a 98% customer satisfaction rating for three consecutive quarters.
- Enhanced overall experience by contributing to reduced email response times.
Education
High School Diploma -
Lloyd C. Bird High School
Chesterfield, VASkills
- Communicative, Time Management and Organization
- Record-Keeping, Money Handling and Data-Entry
- Strategic, Critical Thinking and Complaint Resolution
- Software Programs/Technology (Outlook, Teams, MSO)
- Account Management, Supervision and Operations
- Documentation, Reporting and Presentation
- Time management expertise
- Strong attention to detail
- Audit processes
- Team leadership
Timeline
Night Audit Supervisor
Four Points Sheraton Hotel
07.2024 - Current
Guest Services Associate
Illuminarium
04.2022 - 03.2024
Dietary Aide
PeachTree Hills Place
05.2020 - 04.2022
Teller
Woodforest Bank
09.2019 - 05.2020
Customer Support Specialist
Teleperformance
04.2016 - 12.2018
High School Diploma -
Lloyd C. Bird High School
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