Stephanie Moore
West Long Branch,NJ
Summary
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
24
24
years of professional experience
Work History
Night Audit Supervisor
Wave Resort
Long Branch
05.2021 - Current
- Supervised night audit processes to ensure accurate financial reporting and compliance with hotel standards.
- Trained and mentored junior staff on auditing procedures and customer service excellence.
- Implemented process improvements that enhanced operational efficiency during nightly audits.
- Coordinated seamless communication between front desk, housekeeping, and management to resolve guest issues promptly.
- Reviewed daily financial transactions for discrepancies and ensured accurate data entry into accounting systems.
- Developed training materials focused on best practices for night auditing and customer engagement techniques.
- Analyzed audit reports to identify trends and recommend strategic improvements to upper management.
- Oversaw inventory control processes, ensuring accuracy in stock levels during nightly reconciliations.
- Resolved disputes between guests or staff members during overnight hours, mediating conflicts professionally and effectively.
- Conducted check-in procedures for 67 guests every shift using S&T.
- Reduced time spent on manual data entry tasks by implementing automation tools in the night audit process.
- Prepared detailed reports on nightly activities, presenting findings to management for review and action planning as necessary.
- Provided on-site training and regular performance evaluations to support staff member skill growth.
- Closed daily accounts and submitted statements to leadership for ongoing financial reporting.
- Reconciled staff time cards with payroll reports to achieve accurate compensation.
- Upheld strict adherence to safety protocols throughout the property during nighttime hours, maintaining a secure environment for both guests and staff members.
- Directed inventory management, account charges and bank counting.
- Received and transferred incoming phone calls via switchboard.
- Coordinated audit tasks among night shift team members to cover front desk operations.
- Monitored employee performance during nighttime shifts, providing constructive feedback to support ongoing professional development.
- Contributed to increased hotel revenue by accurately balancing daily transactions and identifying discrepancies.
- Collaborated with management to develop strategies for improving overall hotel performance during overnight hours.
- Generated daily reports to keep leadership informed about arrivals, departures and overall occupancy.
- Managed scheduling of night audit team, ensuring adequate coverage during high-traffic periods and providing flexibility to accommodate individual needs or requests.
- Identified opportunities for cost savings in nightly operations, implementing changes that resulted in reduced expenses without compromising service quality.
- Managed inventory levels during overnight hours, tracking usage patterns to inform purchasing decisions and ensure adequate stock was available for guest use at all times.
- Enhanced guest satisfaction by efficiently managing night audit tasks and promptly addressing any concerns or issues.
- Ensured smooth operations during overnight hours, coordinating with various departments to address guest needs and requests.
- Provided quick, complete responses to guest requests and concerns to create pleasant stays.
- Conducted routine walk-throughs of hotel facilities, ensuring security measures were in place and identifying potential maintenance issues for prompt resolution.
- Maintained strong communication with daytime staff, ensuring a seamless transition between shifts and continuity in guest experience.
- Increased efficiency in nightly operations by cross-training team members in multiple roles within the hotel environment.
- Monitored shift logs for notable hotel operations information and reported findings to leadership.
- Oversaw financial transactions during evening hours, ensuring accurate billing for guests while minimizing errors or discrepancies that could impact revenue collection efforts later on.
- Streamlined the night audit process through thorough review and implementation of improved procedures.
- Fostered a positive work environment for night audit staff, promoting teamwork and collaboration while recognizing individual achievements and contributions.
- Assisted guests with after-hours check-ins and check-outs, providing a welcoming atmosphere despite late-night arrivals or departures.
- Trained new night auditors, providing guidance on best practices for exceptional customer service and accurate reporting.
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Entered customer data into room system and updated information whenever patrons changed rooms.
- Looked over pending check-ins and payment processes to complete closing procedures.
- Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
- Handled all duties and tasks for night manager and concierge during busy periods to maintain front desk efficiency.
- Generated and printed daily financial reports to track hotel performance.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Called guests requiring wake-up calls within two minutes of scheduled call, constantly maintaining positive, and welcoming.
- Followed company security and check-in policies and procedures and reported suspicious activity to supervisor.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Kept accounts in balance and ran daily reports to verify totals.
- Established and upheld high standards, promoting great customer service and assistance to guests.
- Supervised night audit processes ensuring accurate financial reporting and compliance with hotel policies.
- Mentored and trained team members on operational standards and customer service excellence.
- Implemented efficient procedures for cash handling, optimizing nightly reconciliation accuracy.
- Coordinated communication between departments to resolve guest inquiries and enhance satisfaction levels.
- Enhanced security measures during night shifts, contributing to a safe environment for guests and staff.
- Developed training materials to streamline onboarding of new staff in night operations protocols.
- Led nightly briefings to align team objectives with overall hotel goals and performance metrics.
- Conducted check-in procedures for 67 guests every shift.
- Booked large groups for weddings, seminars, conferences, and other events, providing best available room rates.
Housekeeping Supervisor/Manager
SHERATON
Eatontown, NJ
01.2014 - 01.2020
- Open and close department.
- Direct, assist and ensure the completion of housekeeping tasks in the guest room, corridors and public space.
- Expedite special requests, such as extra towels, blankets or pillows.
- Developed and implemented efficient inventory management systems for cleaning supplies and equipment.
- Improved overall guest satisfaction by consistently maintaining clean and organized rooms and common areas.
- Trained and mentored staff, enhancing team performance and service quality.
- Developed and implemented efficient cleaning protocols, improving workflow efficiency.
- Conducted regular inspections of guest rooms and public areas to maintain high standards.
- Supervised daily housekeeping operations, ensuring adherence to cleanliness and safety standards.
Custodian
COLTS NECK ELEMENTARY SCHOOL
Colts Neck,NJ
01.2014 - 01.2016
- Open and close department as needed.
- Relieve Supervisor (Head Custodian) exchange notes, pass on assignment to night crew.
- Clean the designated wing and make it "school ready..."
- Break down school in summer for deep cleaning and prepare it for the following school year.
- Inspected facilities regularly, identifying maintenance needs and coordinating repairs with contractors to preserve school infrastructure.
- Implemented efficient cleaning schedules that improved workflow and minimized disruption during school hours.
- Developed comprehensive inventory management practices for cleaning supplies to optimize resource allocation and reduce waste.
- Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
- Responded quickly to emergency situations such as spills or leaks, minimizing damage and ensuring safety.
- Reported damages and hazardous conditions to management for further action.
- Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
Shampooer
FRANS BEAUTY WHIRL
Neptune, NJ
01.2007 - 01.2014
- Cleansing and conditioning of hair.
- Coloring and molding hair into desired style.
- Purchase supplies as needed.
- Maintained client records.
- Proper use of chemicals, sterilization and cleanliness of facility.
- Performed shampoo and conditioning treatments on 15 clients daily.
Customer Coordinator
SEABROOK VILLAGE
Tinton Falls, NJ
01.2002 - 01.2005
- Created housekeeping schedule.
- Monitored database to keep track of all services performed by housekeeper.
- Planned timely services to residents for their specific needs.
- Dispatched maintenance crew as needed.
- Operated switchboard answering questions for residents and general calls to the facility.
- Completed bi-weekly payroll for 50 employees.
- Coordinated resident services to enhance communication and satisfaction levels.
- Streamlined scheduling processes to improve operational efficiency for events and activities.
- Developed training materials for new staff on resident engagement strategies and service standards.
- Mentored junior staff in best practices for customer service and problem resolution techniques.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
Education
High School Diploma -
Neptune High School
Neptune,NJ06.1994
Certification - Medical Billing
Star Tech Institute
Oakhurst, NJ08.1997
License - Cosmetology
Concorde School of Beauty
Ocean City, NJ05.2007
License - Boilers
The Training Center
Kenilworth, NJ05.2016
Skills
- Team leadership
- Strong work ethic
- Problem-solving
- Time management
- Multitasking and organization
- Front desk operations
- Resolving issues
- Verbal and written communication
- Office supervision
- Reception management
- Administrative support
- Conflict mediation
- Recordkeeping
- Managing reception
Timeline
Night Audit Supervisor
Wave Resort
05.2021 - Current
Housekeeping Supervisor/Manager
SHERATON
01.2014 - 01.2020
Custodian
COLTS NECK ELEMENTARY SCHOOL
01.2014 - 01.2016
Shampooer
FRANS BEAUTY WHIRL
01.2007 - 01.2014
Customer Coordinator
SEABROOK VILLAGE
01.2002 - 01.2005
High School Diploma -
Neptune High School
Certification - Medical Billing
Star Tech Institute
License - Cosmetology
Concorde School of Beauty
License - Boilers
The Training Center