Joseph Fowler
Springfield,MO
Summary
Background includes helping patients dealing with stressful situations by being a valuable and experienced resource. Adept at bringing personal history with the issue to teach and support patients. Skilled at behavior modeling, education, and motivation. Knowledgeable support professional helping individuals set goals and performing ongoing evaluations to assess strengths, treatment plans and responses to interventions.
Top-notch planner and problem-solver with excellent communication, organizational, and multitasking skills. Versatile Assembly Line Worker knowledgeable about quality checks, finishing work and equipment calibration. Proven history of reliability and resourcefulness in workplace. Safety-oriented individual committed to performance and trained in equipment use.
Overview
21
21
years of professional experience
Work History
Certified Peer Specialist
Burrell Behavioral Health Center
Springfield, MO
09.2020 - Current
- Facilitated connections between individuals and program resources to enhance support and treatment assistance.
- Assisted clients with determining goals, planning steps, and reaching treatment objectives.
- Modeled behaviors, educated patients, and motivated change to improving life skills and coping mechanisms.
- Evaluated client's response to interventions and adjusted treatments accordingly.
- Actively listened to client concerns without judgment or bias while maintaining confidentiality.
- Assisted in the coordination of follow-up appointments or referrals for additional services.
- Offered crisis intervention services when needed, including suicide assessment and risk management strategies.
Fast Food Worker
SUBWAY®Restaurants
Union, Missouri
03.2003 - 03.2024
- Proved successful working within tight deadlines and a fast-paced environment.
- Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
- Performed shift change tasks each day to keep the store neat and running smoothly.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food-borne illness.
- Trained newly hired employees on routine tasks and customer service.
- Processed orders on POS system and accepted cash and charge payments.
- Prepared recipe ingredients by washing, peeling, cutting, and measuring.
Cook
HuHot Mongolian Grills LLC
Springfield, MO
09.2017 - 09.2020
- Provided guidance to junior cooks regarding food preparation methods and techniques.
- Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
- Coordinated with wait staff to ensure timely delivery of meals to customers.
- Adjusted seasonings of dishes during cooking process in order to enhance flavors.
- Adhered to food safety standards when storing and preparing foods.
- Resolved customer complaints regarding food quality or services provided.
- Operated grills, fryers and broilers to cook items to quality guidelines.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
Phone Sales Representative
Nationwide Settlement Solutions
Springfield, Missouri
01.2014 - 07.2017
- Upsold additional products or services when applicable during phone calls.
- Developed relationships with customers in order to increase sales opportunities.
- Adhered to all company policies, procedures and regulations regarding telephone etiquette.
- Identified customer needs and offered appropriate solutions to meet those needs.
- Generated leads through cold calling techniques.
- Participated in team meetings discussing strategies for improving sales performance.
- Assisted customers with payment processing, including credit card payments and other forms of payment.
- Resolved customer complaints in a professional manner while maintaining high levels of customer service.
Manufacturing Production Associate
Express Employment
Union , Missouri
01.2011 - 12.2013
- Provided input on possible improvements for streamlining production methods.
- Inspected components for defects and irregularities before assembly.
- Performed routine maintenance on production machinery and equipment.
- Identified problems with production lines and took corrective action as needed.
- Loaded, unloaded, and moved raw materials using hand trucks or pallet jacks.
- Followed safety protocols while operating equipment or handling hazardous materials.
- Managed multiple tasks simultaneously in a fast-paced environment.
- Read measuring tapes to 32nd to avoid errors and minimize rework or materials loss.
- Lifted heavy loads regularly to efficiently move raw materials, assemblies, and completed products.
Production Line Worker
Pendeflex
Union , Missouri
01.2010 - 12.2011
- Performed quality control checks on assembled items.
- Maintained accurate records of all tasks performed on the production line.
- Ensured all products were packaged correctly before shipping out.
- Performed routine maintenance on production equipment.
- Operated machinery according to safety regulations.
- Loaded and unloaded materials from conveyor belts as required.
- Maintained work area safety and appearance, focusing on safety, organization and cleanliness.
- Boxed, labeled and moved items to keep production lines moving swiftly.
- Collaborated with team members to meet production targets and efficiency goals.
- Packed finished products into containers and prepared them for shipment.
Groundskeeper
Lost Valley Lake Resort
Gerald, Missouri
01.2009 - 12.2009
- Trimmed trees, shrubs, and hedges using hand tools such as shears and pruners.
- Assisted with landscaping projects such as laying sod or planting trees.
- Maintained walkways, driveways, and parking lots by removing snow, ice, and other obstructions.
- Constructed walkways with pavers or bricks for aesthetic appeal.
- Swept and raked leaves, debris, and other materials from the grounds.
- Built retaining walls or fences when necessary for safety purposes.
- Used heavy equipment, mowers and trimmers safely to prevent accidents.
- Operated a variety of power and hand tools in the maintenance of green spaces.
Production Line Worker
Pharma Tech Industries
Union , Missouri
03.2005 - 12.2008
- Tracked inventory levels and restocked materials as needed.
- Performed quality control checks on assembled items.
- Prepared raw materials for production line operations.
- Identified defective products during quality assurance inspections.
- Operated machinery according to safety regulations.
- Adjusted machine settings to optimize production efficiency.
- Cleaned work areas regularly to ensure a safe working environment.
- Contributed to team-based environment to maintain line productivity and meet expected deadlines.
- Installed, adjusted, repaired, and maintained a variety of automated production machines and equipment.
Education
Associate of Arts - Social Work
Ozarks Technical Community College
Springfield, MO05-2024
Skills
- Social skills
- Documentation abilities
- Counseling
- Hand and power tools
- Safety Compliance
- Machinery Operations
- Expert assembler
- Hand-Eye Coordination
- Quality Inspections
- Equipment Maintenance
- Landscaping and gardening
- Dedicated Work Ethic
References
References available upon request.
Timeline
Certified Peer Specialist
Burrell Behavioral Health Center
09.2020 - Current
Cook
HuHot Mongolian Grills LLC
09.2017 - 09.2020
Phone Sales Representative
Nationwide Settlement Solutions
01.2014 - 07.2017
Manufacturing Production Associate
Express Employment
01.2011 - 12.2013
Production Line Worker
Pendeflex
01.2010 - 12.2011
Groundskeeper
Lost Valley Lake Resort
01.2009 - 12.2009
Production Line Worker
Pharma Tech Industries
03.2005 - 12.2008
Fast Food Worker
SUBWAY®Restaurants
03.2003 - 03.2024
Associate of Arts - Social Work
Ozarks Technical Community College
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