JOSEPH FRANCIS
NEWARK NJ,New Jersey
Summary
Dynamic security professional with a proven track record at SAS Security Service, excelling in incident reporting and risk assessment. Adept at fostering a safe environment while delivering exceptional customer service. Skilled in enforcing security protocols and maintaining facility safety, ensuring a welcoming atmosphere for all visitors.
Security professional with thorough understanding of implementing and maintaining security protocols. Known for reliability, flexibility in adapting to dynamic environments, and strong focus on collaborative efforts to achieve results. Adept in surveillance, incident response, and conflict resolution, bringing balanced approach to team alignment and operational efficiency.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Security Officer
SAS Security Service
02.2022 - 07.2025
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked and verified photo identification prior to granting facility access.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Reported suspicious activities and persons to law enforcement.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
Gym Associate
Evolutions Health &Fitness
03.2022 - 06.2025
- Improved gym member satisfaction by providing exceptional customer service and promptly addressing any concerns.
- Serviced complex equipment quickly to minimize wait times for specific machines.
- Enforced rules and held customers accountable for not following gym regulations.
- Posted information on gym hours and upcoming events, maintaining consistent communication with patrons.
- Assessed staff needs and offered assistance with checking in patrons during busy times.
- Collaborated with fitness instructors to develop engaging group classes that catered to diverse skill levels.
- Increased member retention by creating a welcoming and supportive environment for all gym visitors.
- Assisted with the onboarding process for new members, providing facility tours and explaining membership benefits.
- Enhanced facility cleanliness by maintaining a regular cleaning schedule and ensuring all equipment was sanitized properly.
- Created a safe workout environment by diligently monitoring gym activities and promptly addressing any safety hazards or concerns as needed.
- Played a key role in inventory management, ensuring adequate stock levels for essential supplies and equipment.
Sales Agent
Staples
09.2020 - 01.2021
- Developed strong relationships with clients through excellent customer service and regular followups.
- Assisted call-in customers with questions and orders.
- Explained features and advantages of [Type] products or services to promote sales.
- Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Improved overall customer satisfaction by promptly addressing concerns and providing tailored solutions.
Education
High School Diploma -
WEST SIDE HIGH SCHOOL
Newark, NJ06-2021
Skills
- Report writing
- Incident reporting
- Security guard license
- General security
Certification
Security Guard Certification.
Timeline
Gym Associate
Evolutions Health &Fitness
03.2022 - 06.2025
Security Officer
SAS Security Service
02.2022 - 07.2025
Sales Agent
Staples
09.2020 - 01.2021
High School Diploma -
WEST SIDE HIGH SCHOOL
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