Summary
Overview
Work History
Skills
Timeline
Generic

Joseph Fraser

Edmonds,WA

Summary

Reliable and upbeat Customer Service Clerk successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.

Overview

4
4
years of professional experience

Work History

Seafood Clerk

Safeway
Lynnwood, WA
08.2021 - Current
  • Cleaned and sanitized equipment, tools and work surfaces.
  • Checked quality of products and removed expired items.
  • Washed floors, walls, coolers and storage shelves.
  • Cleaned and sanitized seafood area to preserve products and protect safety of guests.
  • Handled specialty seafood items for packaging and display.
  • Increased sales by explaining characteristics and providing serving suggestions for various seafood items.
  • Followed written recipes to prepare prepackaged seafood meals.
  • Assisted customers with product selection by making recommendations and suggestions based on customer needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.

Helper Clerk

Safeway
Lynnwood, WA
06.2020 - 07.2021
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Interacted with customers by phone, email or in-person to provide information.
  • Helped customers complete purchases, locate items and join reward programs.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.

Courtesy Clerk

Safeway
Lynnwood, WA
08.2019 - 07.2020
  • Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
  • Returned unwanted items to correct store locations and restocked shelves.
  • Collected more than 500-600 shopping carts from parking lot daily and cleaned and dried soiled and wet carts.
  • Addressed customer needs for price checks and merchandise retrieval from upper shelves or stockroom.
  • Assisted customers with large purchases by carrying items to vehicles.

Customer Service Associate

Galaxy Hobby
Lynnwood, WA
06.2018 - 07.2019
  • Organized activities for birthday parties increase student enjoyment while they learned how to make a wooden race car
  • Greeted customers and helped with product questions, selections and purchases.
  • Helped customers complete purchases, locate items and join reward programs.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.

Skills

  • Engaging with Diverse Customers
  • Security Practices
  • Ability to Lift 40 Pounds
  • Fish Filleting
  • Merchandising and Display
  • Safety and Cleanliness Standards
  • Merchandise Recommendations
  • Exceeding Customer Expectations
  • Seafood Processing
  • Strong Communication and Interpersonal Skills
  • Health Code Requirements

Timeline

Seafood Clerk

Safeway
08.2021 - Current

Helper Clerk

Safeway
06.2020 - 07.2021

Courtesy Clerk

Safeway
08.2019 - 07.2020

Customer Service Associate

Galaxy Hobby
06.2018 - 07.2019

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Joseph Fraser