Joseph French

Objective: sale and deliver breads and snacks to grocery and department stores.

• Delivered top customer satisfaction, reviewing feedback closely, and addressing needs and requests of account holders.
• Maintained positive relationships with customers using good communication and follow-through abilities.
• Collaborated with customers to identify needs and provided catered solutions
• Displayed products properly at customer sites and according to company specifications and policies.
• Implemented effective time management techniques to maximize daily productivity and efficiency on routes.
• Maintained accurate inventory records, ensuring sufficient product availability for customers.

Objective: Sorting packages

• Followed safety regulations to maintain safe work environment.
• Improved package handling efficiency by implementing proper sorting and organizing techniques.
• Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
• Reduced damage rates for packages through careful handling and adherence to safety protocols.

Objective: Sale and deliver frozen foods to customers.

• Provided excellent customer service, leading to high levels of customer retention and loyalty.
• Maintained positive relationships with customers using good communication and follow-through abilities.
• Boosted revenues by upselling and cross-selling products to new and established customers.
• Immediately addressed problems with customers to promote speedy resolution.
• Maximized sales through effective territory management and strategic route planning.
• Developed and implemented promotional strategies to boost sales and customer loyalty.
• Promoted to route trainer.
• Trained new Route Sales Representatives, sharing best practices for success in the role.

Objective: package handler. Sorting and lifting packages.

• Contributed to increased productivity by working effectively in high-pressure situations.
• Proved successful working within tight deadlines and a fast-paced
• Removed jams and unblocked conveyor system to maintain flow of goods.
• Demonstrated commitment to quality control by consistently meeting or exceeding company standards for accuracy in sorting and labeling packages.
• Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
• Followed verbal and written instructions to properly move and ship products.

Objective: Chase telephone banker. Receiving calls from Chase bank clients.

• Handled over 50 incoming telephone calls, emails and chat requests a day.
• Enhanced customer satisfaction by promptly addressing and resolving banking inquiries and concerns.
• Helped customers complete online banking services and assisted with user access problems such as forgotten passwords.
• Upheld strict security procedures to verify identities when completing actions for members and giving out private banking information.
• Alleviated call loads by educating customers about how to effectively navigate site tools and pages for future banking needs.
• Stayed current on changing products, services and policies to offer exceptional service to customers.
• Improved customer satisfaction by going above-and-beyond to answer questions and offer expert support.
• Managed sensitive client information with strict adherence to confidentiality policies and data protection guidelines.
• Implemented feedback from coaching sessions to continually enhance professional development and performance levels.

Served as administration clerk in U.S. Army Reserves.

• Handled incoming phone calls and answered questions from callers.
• Established and maintained standard office procedures to achieve demanding targets.
• Reduced errors in data entry tasks through diligent attention to detail and thorough verification procedures.
• Supported administrators by efficiently managing daily scheduling, appointment setting, and calendar organization.