JOSEPH FRESTA
Harleysville,PA
Summary
Detail-oriented General Manager with 20 years of experience in food service management. Successful team leader with deep knowledge of hiring and training protocols. Budget-conscious when cutting service costs without sacrificing top- notch quality. Poised professional with extensive practice using conflict resolution techniques to drive smooth operations.
Overview
20
20
years of professional experience
Work History
Managing Partner
Eddie V's Prime Seafood
2023.01 - Current
- Increased client base by implementing effective marketing strategies and fostering long-term relationships.
- Streamlined internal processes for improved efficiency and productivity within the restaurant.
- Mentored both junior staff and management team, resulting in a more cohesive team and increased overall performance.
- Oversaw financial management of the restaurant, including budgeting, forecasting, and analysis, ensuring fiscal responsibility and profitability.
- Maintained P&L and shouldered corporate productivity.
Restaurant General Manager
The Cheesecake Factory | King of Prussia, PA
2011.01 - 2023.01
- Full P&L responsibility with revenues over $15 million annually
- Oversee more than 250 direct reports
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to guest satisfaction
- Motivated staff to perform at peak efficiency and quality
- Analyzed variances and implemented corrective actions to increase average meal checks and customer visits
- Achieved President Circle distinction for top performing General
- Managers within the company numerous times
- Upheld restaurant standards for food and beverage quality, team member engagement, financial goals, standard operating procedures and guest experiences.
Executive General Manager
Lehigh Valley Restaurant Group
2007.04 - 2011.01
- Resolved challenging guest complaints to full satisfaction, promoting brand loyalty and maximizing repeat business
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties
- Carefully interviewed, selected, trained and supervised staff
- Achieved highest employee retention rate in region
- Promoted positive atmosphere and went above and beyond to guarantee each guest received exceptional food and service
- Developed, implemented and managed business plans to promote profitable food and beverage sales
- Compiled, prepared, and maintained budgets/cost controls in regards to food/beverage/labor goals
- Delivered and implemented engagement, diversity and cultural programs using robust reporting tools to improve productivity and enhance staff morale
- Trained over 112 employees on business principles, best practices, protocol and system usage.
Director of Food and Beverage
Melt
2004.01 - 2005.04
- Worked side by side with work group managers to create schedules for 150 team members
- Trained new staff members
- Developed team communications and information for workgroup meetings
- Added new menu options by consulting with talented chef to develop new recipes based on local, seasonal ingredients
- Managed food service sales, costs, and budget administration to keep operations in line with financial targets
- Worked with vendors to establish strong relationships and maintain proper inventory supplies.
Education
BBA - Finance
Temple University
Philadelphia, PA06.1991
Skills
- Budgeting and cost controls
- Team leadership
- Attention to detail
- Decision-making
- Forecasting and planning
- Strong communication skills
- Performance Analysis
- Food safety
Timeline
Managing Partner
Eddie V's Prime Seafood
2023.01 - Current
Restaurant General Manager
The Cheesecake Factory | King of Prussia, PA
2011.01 - 2023.01
Executive General Manager
Lehigh Valley Restaurant Group
2007.04 - 2011.01
Director of Food and Beverage
Melt
2004.01 - 2005.04
BBA - Finance
Temple University
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